IT Support Officer - Technical Support jobs in Malta - September 2022
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IT Support Officer
Retail International Group Retail International Group , Central Malta

Expires in 1 day (01 Oct 2022)

Retail International Group in Malta is looking to recruit an IT Support Officer to join their team on a full-time basis. Reporting directly to the Group IT Manager, the individual will be responsible to assist in the day-to-day duties related to the IT department and contribute to the company’s ambitious growth plans.

Main responsibilities:

  • Acts as the first line of support to end users (company’s employees)
  • Monitor ticketing system and prioritize tasks
  • Hardware and software support
  • Install and maintain IT equipment
  • Monitor and troubleshoot internal systems
  • Monitor CCTV and Alarm systems
  • Assist with E-Commerce duties
  • Identify and propose changes to improve systems
  • Document procedures.


  • Ability to deal with end users' issues;
  • Logical and proactive thinker;
  • Up-to-date technical knowledge;
  • Good interpersonal and user support skills;
  • Ability to work on own initiative with minimum supervision;
  • Ability to handle various tasks and projects simultaneously;
  • Demonstrate strong analytical and problem-solving skills;
  • Willing to learn and take on certain responsibilities;
  • Valid driving license.

Education & Experience:

  • Experience within an IT environment in a similar role;
  • Diploma level or equivalent in IT-related subjects required as a minimum;
  • Sound knowledge of Windows Operating systems, including Active Directory and Group Policy maintenance, Networking and TCP/IP, and User Administration.

Retail International Group:
With stakeholders from Malta and Libya that have been retailing fashion brands for 60 years, Retail International Group offers fashion brands an opportunity to enter these emerging markets with a dependable and professional partner. The group continues to expand rapidly without deviating from its commitment to maintaining the highest possible standards of management for each of the prestigious brands it works with. The group owns and manages its own stores in some territories while working with local partners in others.

Intermediate (1-3 years), Experienced (3 years +)
Experience Level
Full Time
Job Type

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