IT Support Officer - Technical Support jobs in Malta - June 2021

IT Support Officer

JOB TYPE: Full Time JOB LEVEL: Intermediate (1-3 years), Experienced (3 years +)
CATEGORY:
Technical Support
EMPLOYER INDUSTRY: Telecommunications
Maltapost in Malta is looking to recruit an IT Support Officer on a full-time basis to carry out duties within the Company's Information Systems team.  As an IT Support Officer, you will have the opportunity to grow in one of Malta's major logistics companies.

Having one of the most extensive retail networks on the island, MaltaPost is a well-established company with a complex IT environment that is going through a transformation journey to adopt new technologies in the provision of its services.

 
Responsibilities:
  •  Provide day-to-day desktop and information systems first-line support to end-users;
  • Take ownership of incident reports and requests, track issues, process, monitor and coordinate with other third-party suppliers;
  • Act as the first point of contact for users seeking technical assistance;
  • Install and configure computer hardware and software systems;
  • Pinpoint and define new process improvement opportunities;
  • Assist management in the implementation of new IT initiatives - installation, operation and maintenance of new technologies;
  • Properly escalate unresolved queries to the next level of support;
  • Maintain an inventory of all equipment, software and software licenses.

 Requirements:
  • Hold an MQF Level 5 qualification in Information Technology, Computer Science or related fields
  • Have a minimum of 2 years of relevant technical experience;
  • Be familiar with Microsoft applications and Active Directory;
  • Have analytical mindset, problem-solving skills and excellent team player;
  • Critical thinking, proactive, hands-on and practical in dealing with problems and their resolution;
  • Possess good written and verbal communication skills, in both Maltese and English;
  • Hold a clean disciplinary record;
  • Possess a valid driving license.
 
*The appointment is subject to a 6-month probationary period. 
 
MaltaPost Plc:
MaltaPost plc is Malta's leading postal services company, being the sole licenced Universal Service Provider of postal service in the Maltese Islands. It is one of the country's largest private employers and as the national postal operator, it collects and delivers mail to every address on the Islands, 6-days-a-week and operates through a comprehensive retail network of outlets. It is regulated by the Malta Communications Authority and is listed on the Malta Stock Exchange. MaltaPost has developed a state-of-the-art document management centre in Xewkija, Gozo which is equipped to scan, archive and index information of both electronic and physical formats.

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