IT Support Executive

About Our Client
Our Client is a prominent entity in the technology sector, providing top-tier infrastructure, managed IT services, and software solutions. The company is known for its innovative approach and customer-centric solutions. As part of its continued growth, the Business is seeking a dedicated IT Support Executive to strengthen its technical support team.

Role Overview
The IT Support Executive will play a vital role in delivering timely and effective desktop and IT support to internal and external users. This position is ideal for someone with a solid foundation in IT systems and a proactive, hands-on attitude. The role offers exposure to a wide range of technologies and the opportunity to work alongside experienced IT professionals in a fast-paced and evolving environment.

Key Responsibilities

• Technical Support: Deliver responsive IT support via telephone, email, remote sessions, or on-site visits, ensuring issues are resolved within agreed SLAs.
• System Installation and Configuration: Set up and configure computers, software applications, and peripheral equipment for optimal performance.
• Troubleshooting: Assist in diagnosing and resolving issues with hardware, operating systems, printers, servers, and network devices.
• User Assistance: Support users in navigating business-critical applications, including email platforms and collaboration tools.
• Documentation: Maintain detailed records of support requests and solutions, contributing to an evolving internal knowledge base.

Qualifications, Skills, and Attributes

• Education: A diploma or higher qualification in Information Technology or a related field is desirable. A+ certification is an asset.
• Experience: 1–2 years of experience in a similar technical support role, ideally within a dynamic business environment.
• Language Skills: Excellent command of English is required to succeed in this role. The ability to communicate in Maltese would be an asset.
• Communication Skills: Strong verbal and written communication skills, with the ability to explain technical issues clearly to non-technical users.
• Interpersonal Skills: A collaborative team player who builds positive relationships with colleagues and clients.
• Technical Skills: Proficiency in Microsoft operating systems, Microsoft Office, and common hardware components. Familiarity with network protocols and server support is advantageous.
• Organisation: Strong time management and organisational skills, with the ability to prioritise effectively.
• Self-Motivated: A proactive individual who can take initiative and work independently with minimal supervision.
• Problem-Solving: Analytical mindset with the ability to identify issues and implement effective solutions swiftly.

What's on Offer

• Compensation: A competitive base salary with performance-based incentives.
• Working Hours: This is a full-time role, offering stability within a fast-moving and forward-thinking organisation.
• Other Benefits: Work within a collaborative and innovative environment that fosters personal and professional development.
• Career Development: Access to growth opportunities and mentorship as part of a high-performing technology team.

What Heroix Offers

• Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
• CV Review: Receive candid & constructive feedback to enhance your CV.
• Interview Planning: Get personalised prep sessions prior to your interviews.
• Cultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.
• Long Term: Gain insights into the role and company for a long-term, stable career move.
• Exclusive Opportunities: Access a broader range of job opportunities.
• Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
• Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.
• Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
• Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.
• Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
• Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.

Heroix - Rise to New Heights

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