IT Support Associate

Job Description
We have some serious ambitious plans to grow our business and to be able to achieve them we are seeking to recruit an IT Support Associate, to join our specialized IT Team at our Corporate Office.

Job Role: 
This role requires a person with the ability to work independently, be able to prioritise under pressure and work effectively in a team. S/he must have good written and verbal
communication skills and sound knowledge of the English Language. Teamwork, a positive mindset and the ability to multitask under pressure are important attributes we are
looking for. We are a family business with a long-term mindset, People are one of our core values, if you are all about making a positive impact we would be happy to hear from you!

Key Accountabilities Include:

• Support the IT strategy in order to help the company meet its goals and long-term vision
• Provide first-level support to internal users via the helpdesk system: both local and remote
• Monitor proactively IT assets
• Install, configure, and maintain IT hardware and software across various platforms
• Follow infrastructure and security best practices
• Liaise with vendors and other 3rd parties
• Educate our internal users on IT systems, IT policies and best practices
• Provide out-of-office hours support through an on-call rotation system
• Take ownership of tasks and projects assigned to you by the IT Manager.

Requirements:

• In possession of a diploma or a bachelor’s degree in the IT field 
• Have ideally a minimum of 1 years experience in IT Support 
• Professional working proficiency in the English language 
• Be eager to learn new technologies 
• Have an analytic mindset and be attentive to detail.

Bonus Skills/Certifications (these would be a plus to have):

• Vendor certifications (e.g. A+, CCNA, ITIL) 
• Experience with Microsoft 365 
• Experience with Windows Servers 
• Experience with Virtualization 
• Experience with Linux.

Toly Management Ltd:
We have an enormous sense of ambition. We pride ourselves in the development of our people, company and products. There is nothing more satisfying than seeing our products on the shelves of the world's leading brands.