IT Operations Support Officer

Our client, operating in the manufacturing industry, is looking for a motivated IT Operations Support Officer to join their growing team: 

Responsibilities:

• Log, prioritise, assign, and follow up on all service requests related to computer hardware and software.
• Troubleshoot technical issues and resolve problems in a timely and efficient manner.
• Provide assistance and support to internal users and team members with IT-related needs.
• Monitor the IT ticketing system regularly and provide weekly progress updates to the Team Leader.
• Maintain accurate records of all IT hardware and software licenses.
• Ensure the IT store is organised and stocked with necessary supplies.
• Manage the procurement process for IT equipment and supplies, ensuring timely processing of purchase orders and invoices in line with company procedures.
• Oversee and ensure the optimal functioning of IT infrastructure such as video conferencing systems and the PABX system.
• Prepare and configure the required IT hardware and software for new employees.
• Recover and audit IT equipment and deactivate user accounts when employees exit the organisation.

• Strong verbal and written communication skills.
• Motivated, team-oriented, and eager to learn.
• Motivated, team-oriented, and eager to learn.
• Excellent problem-solving skills and attention to detail.

• Diploma or Advanced Diploma in Information Technology, Computer Science, or a related field.
• Practical knowledge of computer and laptop repair/configuration.
• Familiarity with ITIL best practices.
• Local hands-on experience with Microsoft Office 365 and related Microsoft platforms.

• KPI Bonus
• On call allowance