IT Officer - Technical Support jobs in Malta - March 2023
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IT Officer

Energy and Water Agency , Central Malta

The Energy and Water Agency in Malta is looking to recruit an IT Officer to join their team on a full-time basis.

Job Role:
The Chief Executive Officer of the Energy and Water Agency invites interested applicants to fill in the vacant post of Officer (IT) (Grade 5) with the Agency. IT Officer will assist the Chief Executive Officer and the Chief Corporate Officer in supporting the Agency, which forms part of the Corporate Unit.

  • Assists in developing, updating, and implementing new operating practices, and ensuring all available resources are utilized effectively and efficiently;
  • Oversees the delivery of services to meet service goals and conducts evaluations and assessments to ensure continuous improvement and process efficiencies are in place.
  • Assists in developing and implementing of ICT strategy to improve the relations with major suppliers and ensuring that the IT services and products procured fully comply with the related Service Level Agreements (SLA) and any other contractual obligations.
  • Assists in training evaluating and providing work direction to technical staff as required, not limited to formal manual users and training of software and/or use of hardware-related equipment;
  • Ensures adherence to management policies and decisions by assuming a leading role in the implementation of IT systems/solutions;
  • Develops and coordinates project directions and schedules to maximize benefits and minimize impacts on the users of the IT systems;
  • Ensures and maintains security and integrity of all ICT systems and data processed by the same systems including user access control, disaster recovery, and business continuity procedures;
  • Compiles analytical reports about continual service improvement and provide the necessary information to Agency management with a view to realizing sustainable decisions;
  • Liaises with relevant entities, suppliers, the Ministry’s Chief Information Officer, and MITA about ICT services, hardware, software, and networks to ensure timely and secure operations of systems;
  • Plans and schedules the installation of hardware, operating systems, and applications software;
  • Manages the IT systems resources including performance, capacity, availability, serviceability, and recoverability;
  • Keep abreast with the Agency's internal policies and procedures such as general filing system, procurement, general data protection regulation, human resources, and information technology policies;
  • Be familiar with the government policies and manuals such as the New Public Procurement Regulations and Procedures, the Public Administration Act, the Public Service Management Code, and other related procedures and regulations;
  • Carries out any other duties as directed by the respective Chief Corporate Officer, Chief Executive Officer, or Ministry’s Chief Information Officer.

  • A recognized Bachelor’s qualification at MQF Level 6 in the field of Computing and/or ICT sciences or equivalent professional qualification.
  • Be fluent in the use of English and Maltese languages (an MQF Level 3 certificate in both subjects is required).
Additional Experience:
  • Should demonstrate a high level of knowledge related to basic network and server systems, terminologies, and work procedures
  • Procuring new equipment and deploying it to users
  • Should demonstrate a middle level of knowledge of the basics of virtualization and VPN.

Energy and Water Agency:
The Energy and Water Agency is a Government Agency within the Ministry for Energy and Water Management. Set up in 2014, the Agency is tasked with formulating and implementing Government’s national policies in the energy and water sectors, aimed at ensuring the security, sustainability, and affordability of energy and water in Malta.

€26,000 to €28,000 / year
Full Time
Job Type
Entry (0-12 months), Intermediate (1-3 years), Fresh Graduate, Experienced (3 years +)
Experience Level
Technical Support
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