IT Helpdesk Support

Our Maltese marketing firm is urgently recruiting for an IT Helpdesk Support Technician to join their growing IT team. This is a role that focuses on internal users and first line support. This role is great for those who are focused on efficiency and wishing to get start in IT.

Responsibilities:

• Provide friendly and timely 1st line IT support and assistance to staff members as issues arise.
• Properly escalate issues if they can not be resolved
• Provide assistance when new hardware and software needs to be purchased and implemented
• Ensure employees have correct provisioning and SLAs for all user accounts
• Enforcing SLA's with third-party providers
• Daily monitoring of backups, firewalls, and anti-virus protection to ensure any issues can be combated before arising.