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Code: 54469

IT Desktop Support Technician

AX Head Office
Central Malta

IT Desktop Support Technician

AX Head Office Central Malta

Closing Date 05 Jun 2022

Immediate Start

Closing Date 05 Jun 2022

• Immediate Start

Job Type: Full Time Job Level: Intermediate (1-3 years), Experienced (3 years +)

Category:

Technical Support

Employer Industry: Business Support Services

Closing date 5th Jun 2022

Immediate Start

AX Head Office in Malta is looking to recruit an IT Desktop Support Technician to join their team on a full-time basis.

Job Summary:
The successful candidate must have strong analytical and organizational skills, and the ability to multitask and work across a broad range of technologies. The role will involve working in a team and on own initiative as well as liaising with team members, within multiple business units, across the group.

Responsibilities:

Provide 1st level support to all staff as required
Ensure that work is carried out within agreed service levels and in accordance with the IT department's procedures and guidelines
Assisting in installing, troubleshooting, and maintaining IT equipment, network devices, and other IT systems as required and following the IT policies and procedures
Document technical issues and solutions for future requirements
Support and maintain the company's desktops, laptops, printers, copiers, desk phones, mobile devices, and any other equipment which falls within the IT's inventory
Manage incidents and service requests through the JIRA service desk
Assist in the evaluation, purchasing, and installation of IT hardware and software
Provide basic training to end-users when necessary
Resolve support requests and escalate when necessary
Maintain and update documentation and inventories as required
Identify potential changes and system improvements
Perform any further duties as may be required by the company from time to time.

Requirements:

A minimum of 2 years of experience in a similar role
General understanding of network protocols and technologies
CompTIA A+ certification or equivalent
Working knowledge of Active Directory and Office 365
Knowledge of video conferencing an IP Telephony
Ability to solve technical problems
Being able to work within a team as well as working on own initiative
Good command of English.

AX Head Office:
AX started in 1975 in construction. The company was awarded a couple of landmark building and civil engineering contracts and by mid-eighties, it was already a well-established construction company with Malta’s largest hard rock quarry, the largest pre-cast and pre-stressed concrete plant on the island. Development was a natural diversification for the company. AX group developed individual terraced houses, large scale residential blocks, office blocks, hotels, restaurants. And in 1982 AX ventured into hospitality with AX Sunny Coast 4-star complex in Qawra being its first investment. And soon after the Group inaugurated the largest hotel in Malta, the 4-star AX The Seashells at Suncrest Hotel. Today AX hotels manage 6 hotels including the 4-star AX The Victoria Hotel, a 200 year Palazzo Capua and a 5-star city designer hotel in Sliema – AX The Palace. In 2017 AX hotels launched its lasts edition – AX The Saint John Boutique Hotel in Valletta and in 2019 they will be opening one more in Merchant Street. In 2015 AX Group launched the first retirement village on the island redefining the later lifestyle with the luxurious Hilltop Gardens and Simblija Care home in Naxxar. Today the AX Group of companies is a household name in Malta. It’s synonymous with landmark constructions and developments such as the superstructure Parliament in Valletta or restorations like the Birgu ditches. It’s a shareholder in the Valletta Cruise port and Valletta Waterfront and plans to launch the UNESCO approved tunnel underneath Valletta connecting Birgu and Sliema in the coming years.

Job Description

Provide 1st level support to all staff as required
Ensure that work is carried out within agreed service levels and in accordance with the IT department's procedures and guidelines
Assisting in installing, troubleshooting, and maintaining IT equipment, network devices, and other IT systems as required and following the IT policies and procedures
Document technical issues and solutions for future requirements
Support and maintain the company's desktops, laptops, printers, copiers, desk phones, mobile devices, and any other equipment which falls within the IT's inventory
Manage incidents and service requests through the JIRA service desk
Assist in the evaluation, purchasing, and installation of IT hardware and software
Provide basic training to end-users when necessary
Resolve support requests and escalate when necessary
Maintain and update documentation and inventories as required
Identify potential changes and system improvements
Perform any further duties as may be required by the company from time to time.