IT Desktop Support Technician

Our client is looking for a promising IT Desktop Support Technician who will be part of the Help Desk team across Malta, Serbia and the US.

Job Responsibilities:

• Keep all workstations and laptops OS and 3rd party software up to date with the latest patches available.
• Log all tasks and hours worked in a ticketing system, while keeping detailed notes regarding current ticket status.
• Re-image and configure all workstations including PCs and laptops to ensure that any installed software and configurations abide by company policy.
• Carry out and/or assist with software and hardware installations on workstations, and support on workstation-related issues.
• Carry out basic LAN troubleshooting up to the network outlet to help users solve any problems that might hinder or affect their productivity.
• Ensure the proper functioning of all IT office equipment so as to enable users to carry out their work with the least possible downtime.
• Maintain office equipment (including printers, projectors, phones, etc.) and any related documentation for reference purposes and to enable users to carry out their work with the least possible downtime.
• Relocate workstations and other IT related equipment as needed.
• Co-ordinate with the Desktop Support Manager to resolve any problems requiring specialized skills to assist users overcome problems that may affect their productivity.
• Keep the Desktop Support Manager informed about any outstanding issues and/or problems encountered on a daily basis to ensure that problems/issues affecting other teams/users are dealt with professionally and in a timely manner.