IT Administrator (m/f/d)

Job Description
Greentube Malta Limited is looking to recruit an IT Administrator (m/f/d) to join their team on a full-time basis. 

Our employees are essential for our success. To ensure a smooth and pleasant day-to-day business, Greentube Malta Ltd. is searching for a communicative, committed, and service-oriented colleague, to support our team in a growing business! In this role, you will be the first point of contact for all matters in the field of IT and support our users (m/f/d) in their day-to-day duties.

Your Tasks: 

• First level support for:
  • Standard applications (MS Office, Adobe, etc.);
  • Mobile Phones;
  • Client hardware and printers;
• Central contact point for malfunctions and technical requests (single point of contact);
• Recording of incidents in ITSM tool module “incidents”;
• Investigating and diagnosing incidents and researching solutions;
• Correct categorization and prioritization of reported incidents;
• Escalation (forwarding) to internal or external points if needed (second level support);
• Control over the processing to ensure swift handling (incident owner);
• Updates on the current status of incidents, requests, and requirements;
• Administration of CCTV, Phone and Access Control Systems;
• Keeping an inventory of all IT assets;
• Liaising with suppliers and preparing purchase orders;
• Onboarding and offboarding of employee hardware;
• Documentation of any changes to systems or processes.

Your Profile: 

• Completed education with an IT focus;
• A minimum of 1-year work experience in a similar role, with a focus on technical support/help desk;
• Very good knowledge of client standard software (MS Windows, Office, Adobe, etc.);
• Fundamental technical knowledge (networking, soft- and hardware, AD, client infrastructure);
• High level of commitment supported by a strong customer- and service-oriented way of working;
• The first experience with a ticketing system is an advantage ;
• Communicative personality;
• A high level of resilience, even in stressful situations;
• The desire to develop;
• Reliable and accurate work style;
• Very good command of English, both spoken and written.

Our Offer: 

• Opportunities for personal development as part of the company’s sustained growth;
• Flexible working environment;
• Work and travel to our HQ in Vienna;
• Weekly lunches on us;
• Company events and activities;
• Form part of a multicultural workforce;
• An attractive salary is on offer for the chosen candidate.