Helpdesk Support Technician

As a Helpdesk Support Technician, you will be part of the ICT team, we are seeking a highly motivated individual to join our team. In this role, you will be responsible for providing technical support and troubleshooting assistance to our internal users.

Main Duties:

• Respond to help desk tickets and provide timely resolution
• Document support activities and resolutions in the ticketing system
• Hardware installation and troubleshooting of desktop/laptop devices
• Maintain and update the inventory of hardware and software company assets
• Communicate with internal and external stakeholders as required
• Escalate service requests that cannot be scheduled within the agreed service levels
• Assist in the timeliest manner according to internal SLAs
• Assist in technology procurement.

• Good understanding of basic IT terminology
• Experience with Microsoft Office and other productivity software
• Ability to work in a team and communicate effectively
• Analytical/Logical thinking
• Ability to conduct basic troubleshooting
• Aptitude and willingness to learn are a must
• Flexible and adaptable
• Ability to follow manuals and procedures
• Ability to prioritize and manage multiple tasks simultaneously
• Well-developed written and verbal communication skills
• Working within a compliant environment (GDPR) and ensuring that compliance requirements are met
• Previous experience in helpdesk or other IT Support roles & any IT-related qualifications will score additional points.