Helpdesk Support Technician - Technical Support jobs in Malta - March 2023
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Helpdesk Support Technician

Centrecom Limited , Central Malta

Expires in 24 days (15 Apr 2023)

As a Helpdesk Support Technician, you will be part of the ICT team, we are seeking a highly motivated individual to join our team. In this role, you will be responsible for providing technical support and troubleshooting assistance to our internal users.

Main Duties:

  • Respond to help desk tickets and provide timely resolution
  • Document support activities and resolutions in the ticketing system
  • Hardware installation and troubleshooting of desktop/laptop devices
  • Maintain and update the inventory of hardware and software company assets
  • Communicate with internal and external stakeholders as required
  • Escalate service requests that cannot be scheduled within the agreed service levels
  • Assist in the timeliest manner according to internal SLAs
  • Assist in technology procurement.

Job Requirements:
  • Good understanding of basic IT terminology
  • Experience with Microsoft Office and other productivity software
  • Ability to work in a team and communicate effectively
  • Analytical/Logical thinking
  • Ability to conduct basic troubleshooting
  • Aptitude and willingness to learn are a must
  • Flexible and adaptable
  • Ability to follow manuals and procedures
  • Ability to prioritize and manage multiple tasks simultaneously
  • Well-developed written and verbal communication skills
  • Working within a compliant environment (GDPR) and ensuring that compliance requirements are met
  • Previous experience in helpdesk or other IT Support roles & any IT-related qualifications will score additional points.

Centrecom Limited:
Centrecom has over a 30-years history of service of excellence in various industries. Our strengths encompass IT infrastructures, voice technology, call centre operations, back-office services, and specific aviation industry applications such as reservations, ticketing, refunds, customer support, baggage services, loyalty programmes, crisis management, complaint management, medical coordination and flight disruption management.

Full Time
Job Type
Entry (0-12 months)
Experience Level
Technical Support
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