FRONTEX Interim IT Assistant

Konnekt forms part of a consortium handling temporary employment for the European Border and Coast Guard Agency, commonly known as Frontex, based in Warsaw, Poland. The consortium is formed by EMCS, HRK, & Konnekt. By applying for this role, you consent to share your information with the consortium partners.

We are looking for a Polish-based IT Assistant to form part of the interim staff of FRONTEX who will provide support in specific areas.

Indicative tasks: 

• first point of contact for internal and external user and stakeholders for their enquiries, responding requests for information and documentation whilst exercising tact, discretion and confidentiality.
• To diagnose, log and resolve incidents and/or service requests whilst ensuring customer satisfaction and continuous service delivery demands.
• To liaise closely with product development team and IT on problems reported to the Service Desk which require action.
• assist users in the process of requesting access to JORA and FOSS
• processing requests for EFS services from Member State authorities and internal stakeholders
• report issues and handle request for improvement of the applications/platforms in cooperation with the product development teams
• inform stakeholders (member states authorities, third countries, other departments) on any changes regarding the functionality of the applications/platforms
• create, publish, maintain and update support documentation (user manuals/guides, training materials etc.)
• any other tasks as assigned by Team Leader.

• At least 2 years of professional experience after secondary school in the field of computer networks and systems, software and communication maintenance, or in the field related to inventory control or warehouse environment, maintenance or management.
• Very good knowledge on Microsoft Operating Systems and Microsoft Technologies support;
• Very good knowledge of hardware environment (PC, printers);
• Very good skills in the main MS Office software (mostly MS Excel);
• Experience in assisting users with queries or problems related to PCs, peripherals, networks and office automation tools (MS-Office);
• Experience in diagnosing and resolving incidents and service requests;
• Good knowledge on Microsoft Operating Systems and Microsoft Technologies – to be verified at the interview.
• Depending on the business needs, the following criteria are considered advantageous: 1) previous professional experience in IT supporting tasks; 2) ICT equipment, accessories and spare parts stock control; 3) experience in information management.
• Very good command of spoken English (at least B2). Knowledge of additional EU language is an advantage.

• Successfully completed secondary or higher education, preferably in the field of IT. Additional education in the field of computer science is an advantage.