EUAA IT Service Desk Administrator - Interim Support

Konnekt forms part of a consortium handling temporary employment for The European Union Agency for Asylum (EUAA) in Malta. The consortium is formed by EMCS, PayrollMalta, Talexio, FASTER Group & Konnekt. By applying for this role, you consent to share your information with the consortium partners. 

IT Service Desk Administrator - Interim Support

Location: EUAA HQ / Trident Park Malta.

Tentative start date: As soon as possible, with a probationary period of 6 months.

Salary Category IV - Gross monthly: EUR 3,920.31

Department: C5/ICTU/SDS

Job Description

Assigned tasks:

• Coordinating with HQ to resolve and fulfil all service requests in Trident Park EUAA premises. 
• Efficient handling of IT related issues assigned using the means available
• Tracking and updating issues related to Trident Park in the ICT Ticketing System
• Escalation of issues to the 2nd or 3rd level ICT Helpdesk.
• Maintain an up-to-date inventory of ICT equipment in Trident
• Ensuring the smooth running of Video- and tele-conferencing facilities.
• Drafting user guides and operation manuals of the training web conference and meeting room equipment.
• Deploy hardware and software components, updates, workstations, peripherals and mobile phones, videoconferencing units, and logical unit support, while ensuring maintenance
• Coordinate of technical support with external service suppliers and contracted vendors, specifically regarding audio and video equipment in the EUAA
• Coordinate in the delivery / replacement of ICT Equipment which are critical to the smooth running of the operation.

Minimum qualifications

• Completed Bachelor degree.
• Effective written and spoken communication skills in English (B2 level according to Common European Framework of Reference for language skills), the working language of the EUAA.

Minimum requirements

• Post-secondary education attested by a diploma, OR Secondary education attested by a diploma giving access to post-secondary education and appropriate professional experience of at least one year.
• Certification in ITIL or similar.
• Experience with Service delivery management.
• Thorough Knowledge of English (level C1 in all dimensions as per the Common European Framework of Reference for Languages or CEFRL).

Advantageous

• Experience coordinating ICT Service Desk tasks (ITIL Standard).
• Experience with Atlassian Jira or similar tool. 
• Experience working in a multicultural, multinational organisation.

Required skills and competencies

• Motivation to work in a dynamic working environment.
• Excellent communication and interpersonal skills.
• Customer-oriented attitude.
• Attention to details, confidentiality, integrity and discretion.
• Capacity to manage and co-ordinate several processes simultaneously.
• Critical thinking and problem-solving skills.