EUAA ICT Assistant (interim position)

Konnekt forms part of a consortium handling temporary employment for The European Union Agency for Asylum (EUAA) in Greece. The consortium is formed by EMCS, LMW, & Konnekt. By applying for this role, you consent to share your information with the EUAA and the consortium partners 

ICT Assistant - (interim position)

Location: Athens

Category Salary III: Gross monthly - 2.261,11 Euros

Job Description

The ICT Assistant works under the coordination of the Greek authorities (Directorate General of ICT of the Ministry of Migration and Asylum) in performing some or all the following tasks:    

• Follow the DG ICT processes, work instructions and other relevant items related to the provision of a well-established and perceived Service Desk;
• Address the needs of users in a timely manner in accordance with the DG ICT Procedures, either by telephone, email, remotely or in person;
• Support in maintaining an up-to-date assets and inventory database;
• Support the smooth running of Video- and tele-conferencing facilities;
• Install hardware and software components, updates, workstations, peripherals, desk and mobile phones, videoconferencing units, and logical unit support, while ensuring maintenance;
• Carry-out pre-deployment quality control for desktop and laptop platforms;
• Collaborate and support the maintenance of the ICT archive and documentation, and in the operation of available ICT applications;
• Train staff on ICT issues/usage as appropriate;
• Utilize business intelligence tools, such as Power BI to create insightful reports and data visualizations for business decision-making;
• Ensure adherence to IT security policies through continuous monitoring and regular compliance checks;
• Respond to and manage security breaches, documenting incidents and implementing corrective measures;
• Work with internal and external stakeholders of the authority to fulfil data needs;
• Be available to participate in missions, as per the operational needs of EUAA;   
• Participate in trainings organised by EUAA or other stakeholders, when requested;
• Provide regular analytical reports and statistics of provided services and challenges;
• Draft documents, templates, minutes and reports;
• Perform any other tasks in the interest of the service, relevant for the specific profile.

Requirements

• University degree in the related area – preferred and advantageous;
• Demonstrated previous experience of at least 3 years in relevant tasks will be an advantage;
• Strong knowledge of cybersecurity frameworks, risk management, and network security - preferred and advantageous;
• Proven experience with database and data warehouse management - preferred and advantageous;
• Proficiency in MS Office 365 suite applications;
• Fluency in Greek and in English (oral and written);
• Excellent intercultural/interdisciplinary communication skills; Excellent cooperation skills; 
• Communication skills to interact effectively with technical and non-technical colleagues;
• Excellent problem-solving and analytical skills.