Business Support Officer

Responsibilities:

• Answering both business technical and billing calls and chats
• Use your professional and friendly demeanor to resolve issues for Business clients
• Actively listen to business customers to assess and resolve their technical issues
• Escalate issues as needed
• Ensure that any issues requiring support from other teams are correctly escalated and handled within acceptable timeframes.
• Follow up with business customers as needed and in a timely and proactive manner

*Shifts are on a rotating basis and are for a maximum of 8hrs/day

Monday - Friday: 8AM - 8PM

Saturday: 8AM - 3PM

Sunday 8AM - 1PM

• Fluent in Maltese and English required
• Basic understanding of networking principles
• Excellent multi-tasking skills
• Basic understanding of billing issues
• Be able to work within a team
• Be available to work on day and evening shifts (no overnight shifts)
• This is an excellent role for IT savvy candidates who are just starting out

• MCAST EQF 4 or 5 would be ideal