Application Support Specialist

AX Head Office in Malta is looking to recruit an Application Support Specialist who will form part of a team and be responsible for installing, testing, and providing support to the company’s applications across all business units.

Responsibilities:

• Identify recurring application issues and ensure a permanent solution. 
• Communication with end-users, provide end-user support and training.
• Prioritise and manage multiple open cases at one time. 
• Document existing and new setups, workflows, and procedures. 
• Liaise with vendors to install and test new releases.
• Troubleshoots simple to complex issues as reported by end-users.
• Demonstrates initiative and proven follow-through skills.
• Manages workload and prioritise to accomplish tasks within agreed timeframes.
• Analyses existing data and metrics to determine trends and performance. 

Requirements: 

• Minimum 1-year experience in a similar role.
• SQL scripting and Server Reporting Services (SSRS).
• Knowledge of object-oriented and test-driven development concepts.
• Strong interpersonal and communication skills.

Preferred Knowledge and Experience:

• Experience with Therefore Document Management System.
• Working knowledge of Jira.
• Experience with web client technologies, including HTML, CSS, JavaScript, and Prince2 methodologies, is a plus.