Application Support Specialist

One of our clients is seeking to recruit an experienced and aspiring Application Support Specialist on a full-time basis.

Responsibilities:

• Support of new applications;
• Identify recurring application issues and ensure a permanent solution;
• Communication with end users, provide end user support and training;
• Prioritise and manage multiple open cases at one time;
• Document existing and new setups, workflows and procedures;
• Liaise with vendors to install and test new releases;
• Troubleshoot simple to complex issues as reported by end users;
• Analyze existing data and metrics to determine trends and performance;
• Manage workload and prioritize to accomplish tasks within agreed timeframes.

Requirements;

• 1+ years’ experience in a similar role;
• SQL scripting and Server Reporting Services (SSRS);
• Knowledge of object-oriented and test-driven development concepts;
• Strong interpersonal and communication skills;
• Experience with Therefore Document Management System and Prince2 methodologies is a plus;
• Working knowledge of Jira;
• Have excellent written and verbal skills in English.

Skills:

• Meticulous with a keen eye for detail;
• Excellent problem-solving skills with a can-do attitude.