Application Support Specialist

Our client is currently offering a Technical Payments Analyst​ job in Malta to work on providing client support within the payment platform. You will be working ina team of flexible Application support professionals. 

Your responsibilities will be as follows:

• Identify, manage and troubleshoot client requests through the ticketing system
• Offer 1st line support and escalate and resolve cases promptly
• Translate, update and maintain database records using SQL
• Maintain and update client-specific configuration files
• Proactively work on improving the procedures to enhance customer satisfaction

Experience & Education

• Degree/Diploma in Information Technology or another related field
• Experience of at least 2 years within an IT software support environment
• Prior exposure to SQL on second line support and writing SQL queries
• Prior experience with major payment methods such as PayPal, payment, and bank transfers would be advantageous

Desired Skills

• Good analytical skills and an ability to work in a team
• Great written and oral English language skills
• Humble, meticulous and detail-oriented

Day Shift Schedule: Monday to Sunday with days off in between according to the roster - Swap shift is allowed

  8 am -   5 pm

  9 am -   6 pm

10 am -   7 pm

11 am -   8 pm

Night shift: This happens only once every 2 and half months: After 7 days of night shifts you get 8 days off and these can be combined with leave days for extended holidays.

8 pm  - 8 am

About the Company:

The Application Support Analyst job in Malta is within an international provider of payment solutions.