Application Support Officer

Our client, a reputable company in the Aviation Industry, is looking for a responsible and motivated individual to join their international team. If you are willing to grow your career and work on interesting projects, do not miss out this opportunity and apply now!

Responsibilities:

• Providing 1st and 2nd level Application Support to internal users.
• Managing the ticketing system, escalating and reporting issues.
• Communicating closely with DevOps, SysOps, Software Developers, IT Technicians, Infrastructure Specialists and IT Managers in order to troubleshoot and propose efficient solutions.
• Using ITIL principles and constantly contributing to improve procedures and policies.
• Understanding business processes to tackle incidents accordingly.
• Checking information on Application and System Logs to solve recurrent issues.
• Taking part of new application onboarding processes and signing off new improvements on existing ones.
• Performing any other duties as required.

• Strong knowledge/experience with Jira, Confluence, Datadog, Kibana, Jenkins, Grafana, Raygun.
• Scripting and query skills with SQL, PL\SQL, MYSQL, Oracle SQL Developer, PostgreSQL.
• Strong knowledge/experience with Microservice Architecture, such as Kubernetes and Kafka.
• Knowledge/experience with SOAP UI & Postman.
• Strong knowledge of Relational Databases.
• Knowledge of scripting tools, such as PowerShell and Bash, will be considered an asset.
• Ability to work on own initiative, prioritize and memorize a sequence of events.
• Ability to work as a team.
• Excellent communication skills in English, both verbal and written.

• Flexible schedule, with possibility of remote work.
• Multicultural and friendly environment.