Salary Calculator
Application Support Analyst
Our client a reputable insurance company is looking for an Application Support Analyst to join their team. This role involves hands-on application support, cross-functional collaboration, and continuous improvement across business and technical processes.
Responsibilities:
- Provide Level 1 & 2 application support, collaborating with Development, QA, Release Management, and Business teams.
- Monitor and troubleshoot applications, servers, databases, and scheduled jobs; analyze logs and performance metrics.
- Install, validate, and maintain application releases and patches, especially for core COTS applications.
- Gather user requirements, recommend changes, and maintain documentation for requirements, testing, and development.
- Consult internally to improve business and technical processes using quality and efficiency tools.
- Ensure timely delivery of tasks while coordinating with business stakeholders.
- Stay current with industry and technical trends.
- Manage tools like GitHub, Jenkins, and TeamCity, and configure EDI systems.
- Provide technical support for Malta operations and maintain/enhance core business applications.
- Promote transparency, collaboration, and teamwork.
Requirements:
- Excellent written and verbal communication skills.
- Highly self-motivated with a proven ability to meet deadlines and manage deliverables.
- Proven success delivering results in complex application support or project environments.
- Solid understanding of Agile methodologies (Scrum/Sprint) and ability to thrive in iterative delivery models.
- Strong multitasking and prioritization abilities in dynamic operational contexts.
- Demonstrated critical thinking and adaptability in fast-paced environments
- Capable of balancing multiple priorities while maintaining focus and attention to detail.
- Technical Exposure: Familiarity with Microsoft Dynamics CRM, Dynamics GP, Liferay DXP, and MuleSoft Integration.
Benefits:
- Annual performance bonus
- Life insurance (2x annual salary)
- International health insurance
- Summer hours and hybrid working (according to company necessities)
- Yearly eye screening
- Parking (after 6 months' probation)
- Payment of professional membership fees (e.g., CII)
- Education awards for professional qualifications
- Sponsorship for job-related training
- 40% discount on personal insurance policies (after 6 months' probation)
- Employee Assistance Programme (confidential support service)
AIMS International Malta, previously known as Papilio Talent was founded in 2020 and has quickly forged a reputation as one of the leading firms for Executive Search, Talent Development and Recruitment Services in Malta. We are based in the city of Valletta, a historic world heritage site that is the capital of Malta.As a trusted recruitment partner for a wide range of clients in Malta, we specialise in recruiting professionals within various roles and we assist in cross-border searches by looking for candidates that wish to work in Malta or assist Maltese companies looking to expand their operations overseas.
Share
Tweet
Email
Share
