Player Rewards and Gamification - Product Manager

At Betsson Group, the Player Rewards and Gamification Area ensures our customers come back for more! It’s all about loyalty. We provide a world class customer experience beyond the game play featuring exciting features like tournament, dynamic personalised campaigns and much more! We also work closely with our CRM, VIP, Gaming teams to build the next generation back-office tools to support their processes as well as investing in the Player Experience. 

As our Product Manager you will be a part of a cross functional development team where you will have the primary responsibility for defining, organising and prioritising requirements. You will work closely with stakeholders within the organisation, developers, architects and UX designers to continuously optimise the customer experience.  

Together with your team you will take ownership of a number of customer journeys and/or capabilities where you will be one of the key people expected to drive and lead the delivery of new functionality as well as improvements of existing functionality. This will often require you to collaborate with other development teams and engage with a number of stakeholders to ensure a successful roll out. We operate in a fast paced and challenging industry, and you will have several opportunities to work on complex and cutting edge products and contribute to Betsson Group’s success. 

• Proactively get input from relevant Business Units on operational needs and problems that need to be solved 
• Align requirements, scope, and plan with company-wide initiatives 
• Conduct competitors’ analysis  
• Lead User Research, experimentation, A/B testing, UAT initiatives 
• Own Product Roadmap and prioritization 
• Set and track Product KPIs and Success Metrics for product deliveries 
• Communicate iteratively on Roadmap changes and deliveries 
• Working with UX and UI designers (and other stakeholders as necessary) to define the customer experience and product specifications 
• Defining user stories with acceptance criteria together with the development team 
• Defining tracking, reporting, and non-functional requirements for user stories 
• Working with the team to refine, plan and prioritise user stories according to business value, always taking technical debt and the long-term success of the product into account 
• Collaborating with stakeholders and ensuring that they are kept up to date and aligned with the current progress and prioritization 
• Helping the rest of the development team and Product Management peers to ensure that acceptance criteria are met 
• Occasional travelling be required to our various offices 

• Collaboration and dialogue. You will be collaborating both with members of your development team, stakeholders outside the team as well as third party providers and partners 
• At least 2 years of experience working as a Product Owner. 
• Prior experience in the gaming industry will be considered a big plus. 
• Prior experience with Customer Relationship Management (CRM) is a plus. 
• Excellent communication skills in English, both verbally and in writing. 
• Good skills working with various workshops, documentation, planning tools.  
• Experience working with agile and remote development teams. 
• Comfortable and confident working with both the technical and commercial sides of an organization. 
• Strong problem-solving skills, with the ability to break down complex problems into solvable and easily understandable parts. 
• Natural curiosity and ability to question assumptions and uncover insights for informed problem discovery. 
• Excellent decision-making skills, with the ability to logically measure risk against potential gain. 
• A team player capable of building positive working relationships across the company. 
• A keen eye for detail and a user centric mindset. 

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator, and always striving to push the boundaries and challenge yourself, then you’ll fit right in.

At Betsson Group we work with a Hybrid Work From Home (WFH) model, giving you the flexibility of working 3 days in the office (Monday, Wednesday, Friday) and 2 days from home.

We offer numerous challenges where your skills will be put to good use! We encourage innovation, collaboration, and celebrate success, where you will be part of a multi-cultural and diverse company, with people from all over the world.

CHALLENGE ACCEPTED? 

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If you are interested to learn more, please apply with your CV in English. 

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