Microsoft Dynamics CRM Techno-Functional Consultant

If you want to join a reputable market-leading firm, this might be the best opportunity for you. A client of ours is looking for a Microsoft Dynamics CRM Techno-Functional Consultant, who will be mostly involved in the business processes and solution design and will be hands-on configuring and customizing the implementation of Dynamics CE solutions working with both onshore and offshore development teams. Within this role, you will be mainly responsible to:

• Organize, execute, manage, and document workshops, meetings, and requirements sessions with the client representatives, project stakeholders, business analysts, and consulting team
• Interface effectively with other members of the consulting team to arrive at best in class solution
• Deliver high-quality business and software solutions & services to clients ensuring the implementation of best practices
• Ensure completeness in meeting business requirements and take accountability for project deliverables including and not limited to project documentation, solution design, performance, reliability, testing features etc
• Maximize usage of OOB features and provide technical design or develop/customize solution approach for identified gaps
• Contribute to activities as required including technical presales, building demo and proof of concept solutions for various client presentations; Proactively skilling up on new versions and technology stack to be future-ready
• Work on the creation of Dynamics 365 solutions and industry templates
• Proactively communicate progress updates to relevant parties both formally and informally
• In all activities, ensure timely completion of internal processes and mandatory training
• Drive for process improvement, feature reusability and other initiatives to maximize efficiency in delivery
• Carry out additional duties as may occur from time to time as instructed and agreed by the management team or supervisors
• Provide guidance and mentorship (technical/professional) to groom other team members

• Strong functional knowledge and understanding of Microsoft Dynamics CRM covering a wide spectrum of industries and sectors
• Minimum 6+ years of relevant and proven end to end implementation experience in Dynamics CRM configuration, customization, standard or customized workflows, dashboards, forms, views, integration, plugin development, report development is a must
• Detailed knowledge and understanding of all areas within Customer Engagement including Sales, Marketing, Customer Service, Field Services, and Project Service Automation
• Working knowledge of the Power Platform (Power Apps, Automate, Power BI)
• Good understanding of Dynamics 365 Common Data Service and Common Data Model including the customisations and development of Business Data Models for different solutions
• Good understanding of Microsoft Dynamics CRM Accelerators, industry templates and add-ons
• Proven track record of successful maintenance or end to end implementation of a number of solutions for medium/ large customers, preferably across a number of business verticals (e.g. healthcare, finance, insurance etc.)
• Proven ability to develop a clear understanding of clients’ needs and the ability to incorporate them into a solution following an effective design approach
• Experience in a delivery-orientated IT environment using waterfall, agile and DevOps methodologies
• Business process mapping, Fit Gap analysis, work package estimation, work breakdown structure, modelling and documentation knowledge
• Excellent understanding of Dynamics CRM DB Schema and Business Data Model including the customisation and development of Business Data Models for different solutions
• Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and hypercare support
• Knowledge of Azure DevOps & CI/CD is a plus
• Knowledge and understanding of .NET framework including extensive experience writing ASP.NET and C# code (not just limited to plugins/custom workflows) is a plus

• A University graduate with a relevant degree within a computing or business discipline
• Microsoft Dynamics CRM Certifications (2016, D365) are desirable

• Competitive Salary
• Room for Growth