D365 Support Specialist

Our client is looking to employ a D365 Support Specialist within a local IT services company offering software solutions.  Working closely with a versatile and dynamic team, your responsibilities will include:

• Provide customer first-line support on delivered software solutions.
• Investigate, troubleshoot and resolve user issues accordingly.
• Escalate issues, when necessary, to development team and follow up on their progress
• Familiarise and provide end-user and operational support on the following platforms Dynamics 365 (Business Central), Navision, and other similar platforms as opportunities arise.
• Execution of operational and administrative procedures such as certificate renewals, security patching and setting up VPN access to clients.
• Assist in solution testing and deployment phases.
• Compile test scripts, deployment procedures and support documentation as required.
• Learn respective technology platforms and get certified along the way.

This position is being offered on a fully remote basis.

• Knowledge/experience in supporting and troubleshooting Dynamics 365 (Business Central), Navision.
• Windows administration experience and knowledge on networking concepts.
• Good Customer Care Skills.
• Good Analytical and Troubleshooting skills.
• Good English communication skills, both verbal and in writing
• Time management skills & attention to detail.