Business Systems Analyst

• Carries out analysis and interpretation of client requirements  in the light of the existing software systems developed by our client.
• Performs gap analysis of new requirements against existing functionality.
• Creates detailed use cases.
• Assists in managing client delivery and release schedules for projects, changes, service requests and mandatory releases as per clients’ SLAs.
• Takes responsibility of the overall progress of assigned tasks upon which he/she is working with strict adherence to SLA and quality standards.
• Acts as a central point of contact (via e-mail, teleconferencing and on-site workshops) for clients in order to understand, gather and analyse their business requirements.
• Document high-level test cases to ensure that the QA team has the necessary knowledge to prepare functional and regression test cases and viable acceptance criteria.
• Participate in the review of the detailed test cases with QA team to ensure it meet client requirements.    
• Creates viable specifications which lead to applicable acceptance criteria and High-Level Test Cases emerging from client requirements.
• Provides Knowledge Transfer sessions.
• Is able to work under pressure to agreed SLAs whilst maintaining acceptable quality standards.
• Liaises with Project Definition, Change Management and Technical teams to ensure compliance with the client business requirements and agreed specifications.
• Delivers release to clients and provide support during implementation.
• Participates in onsite support or training as per clients’ requests.
• Works closely with clients and colleagues to facilitate the migration of data to/from the software systems developed by our client.
• Provides 2nd line support for clients and support team’s in line with applicable SLAs.
• Participates in the 24x7 shift to provide client 2nd line support when necessary.
• Liaises with Quality Assurance Team to perform audits and recommend corrective action where necessary and to monitor corrective actions.
• Maintains status reports for all tasks on a regular basis.
• Establishes a good working relationship with customers and other peers.
• Performs any other duties that may be assigned from time to time.

REQUIREMENTS AND SKILLS:

• Minimum 4 years of work experience in a similar role.
• Extensive experience in business requirements gathering, business requirements definition, and system configuration and design.
• Exhibit strong documentation skills.
• Must be proficient in SQL Language.
• Must be able to facilitate remote and face-to-face client meetings.
• Must have strong written and oral communication skills.
• Preferably should have a good knowledge of the payments industry.
• Preferably have knowledge of user stories or use cases.

EDUCATION:

• Advanced Diploma in ICT / Bachelor of Science in Business Analytics or Software Development / Bachelor's Degree in Computer Science / Degree in Business with IT. 

 
SALARY AND BENEFITS:
Competitive salary.

*If you meet the requirements and feel that this position is a fit for you, do not hesitate and apply for this role today!

ABOUT IRIS THAUMAS :
IRIS THAUMAS LTD is certified to ISO 9001:2015; licensed Employment Agency/Employment Business (EA #181); and Certified SRPS (MLC 2006 SRPS).