Technical Solutions Manager

Our client is looking to recruit a Technical Solutions Manager. Based in Malta, our client specializes in data centres, cloud and productivity solutions offering infrastructure solutions to its clients.

Your responsibilities will include:

• Ensuring that the team achieves and surpasses defined service level agreements, through the delivery high-quality and effective management of the customer support function;
• Accountable for the management, guidance and performance of the team ensuring that clear key performance indicators are set and regularly monitored;
• Introduce procedures that maximize opportunities with clients;
• Build strong customer relationships;
• Respond to client feedback and complaints related to the performance of the team;
• Coordinating daily customer support requests to make sure team is operating efficiently;
• Setting objectives and strategies for the Enterprise Solutions Department;
• Design, develop, implement and coordinate systems, policies and procedures;
• Manage the team by recruiting, training and coaching employees, communicating job expectations and appraising their performance;
• Act in alignment with user needs and system functionality to contribute to organizational policy;
• Identify problematic areas and implement strategic solutions in time and provide provide guidance and act as an escalation point to team members;
• Ensure that target SLAs are reached across the department;
• Assist the commercial team in the communication, design and implementation of projects with customers;

• Highly experience in Cloud technologies such as MS Azure and/or AWS
• Experience in project management
• Experience in providing customer service support
• Experience in managing a team
• Awareness of industry’s latest technology trends and applications
• Results-driven with excellent problem solving, planning and organizational skills

• University Degree in IT, Management or similar

• Car cash allowance
• Health insurance
• Performance bonus
• Continuous paid training and development