Systems Administrator

A tech company is looking for a Systems Administrator to provide first and second-line support to end-users in a timely manner and escalate whenever necessary. Your main responsibilities would be to:

• Diagnose, research and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary
• Provide guidance and explain policies and procedures to end-users
• Communicate and translate technical information to non-technical end-users
• maintain communication and monitor incident through resolution
• Train customers on new devices and technologies
• Install the software on new or existing devices, in accordance with standard procedures
• Assist in the set-up of new equipment and devices
• Assist users in obtaining access to systems
• Utilize and maintain knowledge bases, FAQs and vendor documentation
• Contribute to documentation of incidents, internal processes, and procedures, maintenance of equipment, and training manual.