We are looking for a NOC Engineer to join a fast-growing company within the iGaming industry. The ideal candidate will be supporting the company's systems of their casino and sportsbook.
You will be responsible for:
- Proactive monitoring of all production networks, servers, applications and services.
- Provide timely response to all incidents, outages and performance alerts.
- Categorize issues for escalation to appropriate technical/operational teams.
- Perform basic troubleshooting and operational tasks such as deployment of patches and script execution.
- Single-Point-of-Contact for all communication in relation to production issues.
- Manage, maintain and improve ticketing system and surrounding processes.
- Notify customer and third-party service providers of issues, outages and remediation status.
- Participate in a 24/7 shift rotation schedule being; day, night, rest, off.