IT Support Manager

Our client is seeking to recruit a Service Delivery Manager to lead the company's IT service across their international operations from their Malta offices.  Reporting to the COO, your responsibilities will include:

• Leading and developing a team of support professionals
• Owning the IT services, infrastructure and desktop monitoring and ensuring systems are running efficiently.
• Troubleshooting and maintenance are carried out in a timely manner, ensuring the company maintains optimal service delivery.
• Monitoring the troubleshooting process and implement improvements as necessary.
• Managing relationships with vendors and suppliers and related SLAs.
• Being involved in strategic decisions as well as managing relevant IT policies. 
• Acting as a point of escalation where necessary. 

• Ability to work under pressure and keep up to date with deadline
• Attentiveness to detail
• Clear communication and leadership skills

• ITIL certification is considered as a strong asset
• Experience working in a Service Delivery function is a must

• Hybrid working
• Performance bonus
• Health and life insurance