IT Support Associate

Job Description
Toly Products Ltd in Malta is looking to recruit an IT Support Associate to join their team on a full-time basis. 

Key Accountabilities Include:

• Support the IT strategy in order to help the company meet its goals and long-term vision
• Provide level 1 support to internal users via helpdesk system: both local and remote
• Monitor proactively IT assets
• Install, configure, and maintain IT hardware and software across various platforms
• Follow infrastructure and security best practices
• Liaise with vendors and other 3rdparties
• Educate our internal users on IT systems, IT policies, and best practices
• Provide out of office hours support through an on-call rotation system
• Take ownership of tasks and projects assigned to you by the IT Manager.

 
Requirements:

• In possession of a diploma or a bachelor’s degree in the IT field
• Have ideally a minimum of 1 years experience in IT Support
• Professional working proficiency in the English language
• Be eager to learn new technologies
• Have an analytic mindset and be attentive to detail.

 
Bonus Skills/Certifications (these would be a plus to have):

• Vendor certifications (e.g. A+, CCNA, MCSA, ITIL)
• Experience with Microsoft 365
• Experience with Windows Servers
• Experience with Virtualization
• Experience with Linux.

*This role requires a person with the ability to work independently, be able to prioritise under pressure, and work effectively in a team. S/he must have good written and verbal communication skills and sound knowledge of the English Language. Teamwork, a positive mindset, and the ability to multitask under pressure are important attributes we are looking for.  We are a family business with a long-term mindset, People are one of our core values, if you are all about making a positive impact we would be happy to hear from you!

Toly Products:
Toly Products is a global supplier of packaging for cosmetic, fragrance, and skincare products, supplying the top global beauty brands as well as innovative emerging brands. The company is private, with its Corporate Offices based in Malta.  Toly has manufacturing plants in Malta, China, and South Korea and also has a network of partnerships with manufacturers of complementary products.    Sales and trading offices have been established in the UK, USA, France, Belgium, Italy, Malta, Turkey, Hong Kong, and Korea. Toly, therefore, supports an international customer base in providing innovative packaging solutions. Toly has a strong corporate spirit and teamwork is an integral part of everyday activities. Toly believes that people make a difference and create a unique experience for the customers – The Toly Experience. Working for Toly is a fantastic opportunity and will be challenging. In an innovative, imaginative, and rapidly changing environment, you'll be able to realize your own potential and make a real contribution to our business goals and objectives.