IT Services Engineer

Job Description
Job vacancy: IT Services Engineer 

As an IT Services Engineer you will be responsible for the installation and configuration of both hardware and software to ensure all users have sufficient resources. This role will require a methodical and disciplined approach to problem solving at 2nd line support level, both face to face or remote, across a broad range of technologies. You will be expected to provide support and cooperate with other teams to ensure all services are delivered within targets and to agreed standards. The day to day work is interesting, challenging and fast paced amidst a hardworking and delivery focused company ethos. We hire people with a broad set of technical skills who are ready to tackle some of technology’s greatest challenges.

Preferred Skills, Qualifications and Experience:

• Strong interpersonal and customer service skills.
• Excellent analytical and troubleshooting skills with good attention to detail.
• Strong written and verbal communication skills.
• Smart thinking and positive attitude.
• Ability to work independently with limited supervision.
• Commercial experience working in a service management function.
• Technical ability to support and maintain hardware and peripheral devices.
• Experience using a ticketing system, such as Remedy.
• Experience supporting Windows 10, macOS, and CentOS.
• Good knowledge of Microsoft Office Suite 2016.

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