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IT Assistant
We are seeking a reliable and technically skilled IT Assistant to support our IT department in maintaining the organization’s computer systems, networks, and user support needs. The ideal candidate should have a strong understanding of Windows operating environments, WAN networking, and troubleshooting a variety of IT-related issues.
Key Responsibilities:
• Provide first-level technical support to users across the organization (in-person, via phone, or remote).
• Install, configure, and maintain Windows-based desktops, laptops, printers, and related hardware.
• Assist in the administration and monitoring of the organization's WAN, including routers, switches, and internet connectivity.
• Troubleshoot and resolve hardware, software, and network issues in a timely and professional manner.
• Maintain an inventory of IT equipment and software licenses.
• Assist with user account management including Active Directory, email setup, and permissions.
• Support the setup and operation of IT equipment for meetings or presentations.
• Ensure timely updates and patches for systems and antivirus software.
• Document support issues and solutions in a ticketing or knowledge base system.
Qualifications & Experience:
• Diploma or degree in Information Technology, Computer Science, or a related field.
• 1–2 years of experience in a technical support or IT assistant role.
• Strong knowledge of Microsoft Windows 10/11, Microsoft Office, and Windows Server environments.
• Understanding of WAN technologies and basic network troubleshooting (TCP/IP, DNS, DHCP, VPN).
• Familiarity with Active Directory, user account management, and file permissions.
• Good understanding of hardware components and troubleshooting techniques.
Skills & Attributes:
• Excellent problem-solving skills and attention to detail.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Capable of prioritizing tasks and managing time effectively.
• Willingness to learn and adapt to new technologies.
The Xara Collection:
Forming part of the prestigious Relais & Chateaux, The Xara Palace is a unique Boutique Hotel hidden away in the heart of the Medieval fortified City, of Mdina, and is a definition of Architectural Style and Culture. Perched on centuries-old bastions, and surrounded by stunning baroque architecture, The Xara Palace Relais & Châteaux is a truly unique establishment offering unparalleled views of the beautiful Maltese countryside, full of charm and character, with its luxurious accommodation and award-winning haute cuisine, The Xara Palace Relais & Châteaux incorporated their exclusive, Michelin Star restaurant, the de Mondion, into the bastion walls – with breathtaking views of the island. It also operates a causal restaurant, Trattoria AD 1530 in the Piazza, in the front of the hotel, offering casual dining in a picturesque setting as well as the Xara Lodge, the only purpose-built multi-functional venue of its kind on the Maltese Islands. Whether our guests are after a honeymoon, a wedding, a cultural stay, or simply an exclusive getaway, The Xara Palace has it all. Our promise to our guests centres on impeccable attention to detail – from the décor to the serene, unhurried pace of life at The Xara Palace Hotel or any of our venues, through every facet of our service – all setting the scene for nothing less than an exquisitely unforgettable experience in Malta.
