This job is closed and no longer accepting applications.
A global company within the aviation industry is looking to employ an IT Administrator to join their team in order to provide first and second line support to end-users. Your main responsibilities within this role are mainly to:
Assist in setting up, configure and maintain the IT Service Management system for SRT Malta;
Setup, install and configure end-user computer hardware, operating systems and applications and maintain an updated IT inventory;
Deliver and resolve IT Support issues, aiming to complete as many incidents as possible at the first point of contact;
Investigate and troubleshoot technical and operational issues as part of standard incident management, escalating calls internally and/or with third parties when necessary;
Troubleshoot and repair hardware, software and operating systems failures and data recovery;
Manage our user accounts as well as groups, passwords and mailboxes within the corporate Active Directory, Exchange Servers (Microsoft 365) and other various systems;
Build and maintain operational documentation, including Knowledge Base articles and Standard Operating Procedures;
Support on-going IT Projects and the implementation of new technologies and applications, with the aim to improve the IT experience of our users;
Promote positive Safety Culture and ensure that the Safety and Quality Policy is communicated, promoted and implemented within the Organization;
Ensure that all elements of SMS are properly implemented, maintained and continuously improved by fulfilling all SMS-related duties and responsibilities as defined in the SMS Manual;
Undertake any other duties of a similar level and responsibility as may be required from time to time.
A global company within the aviation industry is looking to employ an IT Administrator to join their team in order to provide first and second line support to end-users. Your main responsibilities within this role are mainly to:
Assist in setting up, configure and maintain the IT Service Management system for SRT Malta;
Setup, install and configure end-user computer hardware, operating systems and applications and maintain an updated IT inventory;
Deliver and resolve IT Support issues, aiming to complete as many incidents as possible at the first point of contact;
Investigate and troubleshoot technical and operational issues as part of standard incident management, escalating calls internally and/or with third parties when necessary;
Troubleshoot and repair hardware, software and operating systems failures and data recovery;
Manage our user accounts as well as groups, passwords and mailboxes within the corporate Active Directory, Exchange Servers (Microsoft 365) and other various systems;
Build and maintain operational documentation, including Knowledge Base articles and Standard Operating Procedures;
Support on-going IT Projects and the implementation of new technologies and applications, with the aim to improve the IT experience of our users;
Promote positive Safety Culture and ensure that the Safety and Quality Policy is communicated, promoted and implemented within the Organization;
Ensure that all elements of SMS are properly implemented, maintained and continuously improved by fulfilling all SMS-related duties and responsibilities as defined in the SMS Manual;
Undertake any other duties of a similar level and responsibility as may be required from time to time.