Infrastructure Team Lead

Our client is currently recruiting an Infrastructure Team Lead to work in Malta.  This role is within an established IT Solutions company providing a vast range of high-end IT solutions to a variety of business clients.

• Lead the team in the engineering and implementation of technology projects for customers based on strategic cloud, security and network managed services.
• Work alongside team members to proactively provide preventive maintenance and service enhancements to customers’ managed environments including systems, networking, security, and cloud.
• Determine project requirements and develop work schedules for the team.
• Delegate tasks and achieve team and company goals. 
• Liaise with team members, management, and clients to ensure projects are completed to standard.
• Work on building a strong customer relationship, ensuring repeat business and customer satisfaction.
• Work alongside team members to maintain and update customers documentation and consulting services that include system reviews and recommendations.
• Conduct performance reviews for team members and empower them with skills to improve their service knowledge and communication skills.
• Actively participate in and support commercial activities in collaboration with the commercial team.
• Proactively seek ways to leverage technologies with a view to enhancing efficiency, reliability, and security in the way we do IT.
• Actively participate in research, development, and implementation of new technology initiatives in line with the company's strategic offerings.

• Excellent technical, diagnostic and troubleshooting skills
• Aptitude for leadership and strong organizational abilities, strong communicator with the ability to express yourself clearly and concisely in speaking and writing
• Passionate about customer satisfaction and to be willing to build strong relationships

• A Bachelor’s Degree or EQF Level 5 Diploma in IT, ICT, Communications, or a related subject
• Certification in Azure Administration and/or Microsoft Security Administration will be considered an asset

• Investment in your career growth (certifications)
• Time away to study to advance your education