Operations Administrative Executive (Education)

Our client, a leading private educational institution here in Malta, is recruiting for an Operations Administrative Executive who will represent the ethos and culture of the school and act as a point of contact to students and tutors and should therefore be very customer orientated, and be an excellent communicator. Your role here will include;

• Reviewing and formatting of course material and other documentation to ensure QA standards and brand guidelines are being met.
• Assisting students by being their main point of contact throughout their journey from admission to graduation and ensuring any issues are resolved with a positive outcome.
• Acting as the tutor’s main point of contact with regard to lesson schedules, course material, assessments and grading.
• Delivering student induction sessions and conduct student progress meetings.
• Monitoring students’ feedback and prepare student feedback reports.
• Co-ordinating all aspects of the assessment process.
• Maintaining Quality Assurance records and to ensure that all processes are being conducted as per Academy Policy and Procedures.
• Managing calendar invites and scheduling of programmes.
• Any other duties appropriate to the role as required.

• Excellent command of written and spoken English as well as a good command of Maltese
• Highly proficient in using MS Word, PowerPoint and Excel.
• Superior communication and customer service skills, creating an environment that welcomes our students and tutors alike.
• Ability to work efficiently with accuracy and attention to detail in a setting with frequent interruptions and pressure to meet deadlines.
• Ability to exercise own initiative and good judgement in handling routine matters.
• Strong team player.
• Based in Malta

• At least two years’ work experience in a school or similar environment.
• Ideally the chosen candidate is in possession of a Bachelor’s Degree alongside their work experience, however, candidates with a minimum of MQF Level 5 qualification will be considered.