Store Manager

SHOP MANAGER

OBJECTIVES OF THE ROLE

• To manage, coach and develop the sales team in order to maximise the profitability of the store in-line with company objectives, promoting a positive image for the Calzedonia brand, inspiring both staff and customers and setting an example for staff to follow. 

• To demonstrate and uphold the values and vision of the brand on the shop floor and beyond.

• To manage the efficient and effective operation of the store for which you are responsible.

REPORTS TO: Area Manager / Directors

JOB REQUIREMENTS

• Flexibility on hours of work and mobility through out all hours 

• Ability and willingness to comply with company standards, policies and practices in order to maximise store performance

• Demonstrate a passion for the Calzedonia Group products and a commercial sense to translate this passion into sales

• Ability to carry out a skin consultation with confidence

• Ability to apply make-up to others confidently

• An understanding of Brand objectives, their individual personal objectives and the expectations of the Brand from their role

• Understand and be able to communicate sales targets/performance effectively to others

• Ability to deliver store training effectively

PRIMARY JOB TASKS/RESPONSIBILITIES

Sales and Service Management

• To ensure a management presence is maintained on the shop floor at all times

• To ensure that shop floor activity of self and others is timely and customer focused

• To achieve excellent customer service, monitoring and continually seeking to improve upon levels of customer service in store 

• To ensure all staff are fully trained in best selling practices and customer service skills.

• To seek to resolve customer complaints promptly, taking appropriate action in line with company policy

• To attend and contribute to all area, regional and national meetings as required

People Management and Development

• To effectively carry out induction of new and current team members to current guidelines

• To ensure all on the job training is completed

• To develop a succession plan for the store, creating a base of promotable sales staff, and managing the development of high potential employees for promotion

Operations

• To develop and manage an effective staff roster in order to meet sales targets 

• To operate the POS system as and when required maintaining high standards of accuracy, integrity and customer service

• To implement commercial merchandising plans and follow the Event Calendar Guidelines, and utilise Style File brand policies and materials

• To record and evaluate commercial impact of merchandising decisions

• To be responsible for achieving all stock Key performance indicators (including Stock loss, data accuracy)

• To manage the store within the budgets of cost laid out for it

Stock Management

• To ensure that deliveries are unpacked promptly and checked off efficiently

• To ensure the shop always has ample stock of its strong selling items, and to minimise stock holdings of its slower selling products.

• To ensure stock rotation and make sure ‘old’ stock is not forgotten

• To be responsible for store compliance to all stock management procedures (deliveries, timely acceptance, and discrepancies)

• To be responsible for carrying out Product integrity (PI) counts in accordance with instructions/timings

• To minimise stock loss (as a % of Sales)

Visual Presentation

• To maintain consistent, uncompromising high standards of presentation throughout the store, including Point of Sale material and promotions, and company property and assets

• To effectively plan and implement all visual direction in accordance with VM guidelines without impacting customer service

• To ensure a customer friendly environment – lighting, fragrance and music, optimizing the customers shopping experience

• To enforce high standards of personal image in line with company guidelines and dress code

• To monitor shop fitting standards/maintenance and take action required through AM

Risk

• To be responsible for the security of the store, including property, keys and cash, ensuring Company procedures are followed

• To minimise the environmental, health and safety risks in the workplace and report potential risks, real accidents and near misses to relevant managers/parties

• To maintain strict levels of confidentiality with regard to all areas of the business with specific reference to personal details of employees and commercial information 

• To be responsible for maintaining acceptable standard of critical store based management controls to minimise all areas risk of loss

Other

• To actively participate in all organized marketing, pr and social campaigns

• To perform other related duties as assigned or requested