Receptionist (Part-Time)

Join us in driving Excellence, empowering People, and enhancing Communication to create a thriving and impactful workplace.

About the Role

We are currently looking for a smart, customer-oriented and organized individual to join our Rehab & Wellness team on a part-time basis. Our Receptionist shall be responsible in managing the front desk at our Rehab & Wellness Centre. Proficiency in this role demands the ability to work independently, demonstrating initiative and discretion within the prescribed guidelines.

What you'll be doing

• Provide exceptional customer service experience to all members, non-members and users of the centre.
• Enrolling new members and assisting current members with their queries.
• Greeting members and users of the Rehab & Wellness Centre as they come through reception.
• Checking in members and verifying memberships.
• Registering prospective members and guiding them to the correct person.
• Schedule appointments and bookings for interested clients via phone or in person.
• Providing information on all services and availability.
• Ensuring that adequate stocks of information, packs and leaflets are available at reception for interested parties.
• Ensuring the safety and security of visitors, members and staff at all times and taking a responsible attitude towards maintaining the premises and facilities of the Centre.
• Serving customers, collecting money for activities and accurately accounting of transactions at the end of each shift.
• Welcoming members and visitors to the Centre and providing accurate information concerning programmes and activities.
• Creating an excellent first impression of the Centre by providing a warm welcome, tidy appearance and pleasant manner at all times.
• Handling telephone enquiries, recording messages  from incoming  calls and transferring calls.
• Maintaining a clean and tidy environment, both behind and in front of the counter.
• Recording and keeping clear and accurate records of all queries, complaints, lost property and repairs and ensuring the information is delegated to, and resolved by, the relevant department.
• Cashing up and banking at the end of each shift and ensuring that shifts are balanced accurately completing relevant documentation.

What we’re looking for

We are looking for an experienced individual to join our Rehab Wellness Centre's reception team. The chosen individual shall address all customer queries and tackle day-to-day administration tasks as required.

Qualifications & Experience

• A minimum of ordinary level of education or equivalent qualification.
• Previous experience in a relevant field ideally in a similar environment.
• Proficiency in Microsoft Office applications.
• Smart, and organized professional with excellent customer service skills.
• Highly proficient in English language (both spoken & written). Proficiency in Maltese language will be considered as an asset.
• Available to work in the evenings and weekends.

Why join our team?

At Inspire, we believe that people are at the heart of everything we do. As part of our team, you’ll have the opportunity to make a meaningful impact, drive positive change, and be part of a culture that values innovation, collaboration, and well-being.

What we offer you

At Inspire, we prioritize the mental health and wellbeing of our employees. In addition to a competitive salary, commensurate to experience, we offer the below:

• Ten additional days of recess leave calculated pro-rata.
• Mental Wellbeing Programme.
• Cloudigo Premium.
• Scholarship programme.
• Inspire Pool membership.