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Automotive Service Advisor
This job is closed and no longer accepting applications.
Job vacancy: Automotive Service Advisor
We are seeking to recruit a Service Advisor to join our clients team who offers robust learning opportunities for all employees, best-in-class leadership development programs, and a commitment to invest in and grow their employees' careers.
ABOUT OUR CLIENT:
Our client is Malta's largest importer and supplier in the Automotive industry.
DUTIES AND RESPONSIBILITIES:
- Greet their customers and offer excellent customer service from intake to release of their vehicles.
- Determine and diagnose car issues based on customer description and vehicle condition.
- Translate customer-reported problems to actionable work orders for technicians to complete.
- Order the necessary parts and verify that they are delivered to technicians.
- Ensure that automotive work provided to customers meets company quality standards.
- Invoice and collect payment from customers for services rendered.
- Handle and resolve customer complaints regarding services.
- Maintain customer records and enter data into computer databases.
EXPERIENCE, KNOWLEDGE AND SKILLS:
- Working knowledge and experience of automotive products, repairs and parts.
- Basic knowledge of computer programs including word processing and database tools.
- Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly.
- Strong communication skills and the ability to translate customer needs to workable technician orders.
- Exceptional customer service skills based on experience.
- Continuing education and knowledge acquisition on the function and repair of newer vehicles.
- Basic mathematics skills to prepare and process bills and customer payment.
- Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge.
- Excellent communication skills, and a strong working knowledge of the Maltese Language.
EDUCATION AND TRAINING:
- Secondary education in the automotive field or equivalent work experience.
WORKING HOURS:
Monday to Friday 7:00 to 16:00
Monday to Friday 7:00 to 16:00
SALARY AND BENEFITS:
- €16K - €18K p.a plus commissions.
- Overtime pay after working hours.
If you meet the requirements and feel that this position is a fit for you, do not hesitate and apply for this role today!
ABOUT IRIS THAUMAS:
IRIS THAUMAS LTD is certified to ISO 9001:2015; licensed Employment Agency/Employment Business (EA #181); and Certified SRPS (MLC 2006 SRPS).
IRIS THAUMAS LTD is certified to ISO 9001:2015; licensed Employment Agency/Employment Business (EA #181); and Certified SRPS (MLC 2006 SRPS).
Full Time
Job Type
Intermediate (1-3 years), Experienced (3 years +)
Experience Level
Skilled Work
Category
Automotive
Industry
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