Automotive Service Advisor - Skilled Work jobs in Malta - February 2023
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Automotive Service Advisor

IRIS THAUMAS Ltd , Any

Expires in 11 days (19 Feb 2023)


Job vacancy: Automotive Service Advisor
 
We are seeking to recruit a Service Advisor to join our clients team who offers robust learning opportunities for all employees, best-in-class leadership development programs, and a commitment to invest in and grow their employees' careers.
 
ABOUT OUR CLIENT:
Our client is Malta's largest importer and supplier in the Automotive industry.
 
DUTIES AND RESPONSIBILITIES:
  • Greet their customers and offer excellent customer service from intake to release of their vehicles.
  • Determine and diagnose car issues based on customer description and vehicle condition.
  • Translate customer-reported problems to actionable work orders for technicians to complete.
  • Order the necessary parts and verify that they are delivered to technicians.
  • Ensure that automotive work provided to customers meets company quality standards.
  • Invoice and collect payment from customers for services rendered.
  • Handle and resolve customer complaints regarding services.
  • Maintain customer records and enter data into computer databases.

EXPERIENCE, KNOWLEDGE AND SKILLS:
  • Working knowledge and experience of automotive products, repairs and parts.
  • Basic knowledge of computer programs including word processing and database tools.
  • Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly.
  • Strong communication skills and the ability to translate customer needs to workable technician orders.
  • Exceptional customer service skills based on experience.
  • Continuing education and knowledge acquisition on the function and repair of newer vehicles.
  • Basic mathematics skills to prepare and process bills and customer payment.
  • Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge.
  • Excellent communication skills, and a strong working knowledge of the Maltese Language.
EDUCATION AND TRAINING:
  • Secondary education in the automotive field or equivalent work experience.
 
WORKING HOURS:
Monday to Friday 7:00 to 16:00 
 
SALARY AND BENEFITS:
  • €16K - €18K p.a plus commissions. 
  • Overtime pay after working hours.     
 
If you meet the requirements and feel that this position is a fit for you, do not hesitate and apply for this role today!
 
ABOUT IRIS THAUMAS:
IRIS THAUMAS LTD is certified to ISO 9001:2015; licensed Employment Agency/Employment Business (EA #181); and Certified SRPS (MLC 2006 SRPS).

time
Full Time
Job Type
experience
Intermediate (1-3 years), Experienced (3 years +)
Experience Level
category
Skilled Work
Category
industry
Automotive
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