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Automotive Service Advisor
This job is closed and no longer accepting applications.
IRIS THAUMAS Ltd in Malta is seeking to recruit an Automotive Service Advisor to join their clients team who offers robust learning opportunities for all employees, best-in-class leadership development programs, and a commitment to invest in and grow their employees' careers.
About our Client:
Our client is Malta's largest importer and supplier in the Automotive industry.
Duties and Responsibilities:
- Greet their customers and offer excellent customer service from intake to release of their vehicles.
- Determine and diagnose car issues based on customer description and vehicle condition.
- Translate customer-reported problems to actionable work orders for technicians to complete.
- Order the necessary parts and verify that they are delivered to technicians.
- Ensure that automotive work provided to customers meets company quality standards.
- Invoice and collect payment from customers for services rendered.
- Handle and resolve customer complaints regarding services.
- Maintain customer records and enter data into computer databases.
Experience, Knowledge, and skills:
- Working knowledge and experience of automotive products, repairs, and parts.
- Basic knowledge of computer programs including word processing and database tools.
- Organizational skills include the ability to schedule appointments, meet with customers and ensure that work is done properly.
- Strong communication skills and the ability to translate customer needs to workable technician orders.
- Exceptional customer service skills based on experience.
- Continuing education and knowledge acquisition on the function and repair of newer vehicles.
- Basic mathematics skills to prepare and process bills and customer payments.
- Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge.
- Excellent communication skills, and a strong working knowledge of the Maltese Language.
Education and Training:
- Secondary education in the automotive field or equivalent work experience.
Working hours:
- Monday to Friday 7:00 to 16:00.
Salary and Benefits:
- €16K - €18K p.a plus commissions.
- Overtime pay after working hours.
*If you meet the requirements and feel that this position is a fit for you, do not hesitate and apply for this role today!
About IRIS THAUMAS:
IRIS THAUMAS LTD is certified to ISO 9001:2015; licensed Employment Agency/Employment Business (EA #181); and Certified SRPS (MLC 2006 SRPS).
Full Time
Job Type
Intermediate (1-3 years), Experienced (3 years +)
Experience Level
Skilled Work
Category
Automotive
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