Wholesale Specialist (Voice Traffic)

Our client is looking to recruit for a Wholesale Specialist (Voice Traffic) in Malta. You will be in close coordination with the Business and Roaming Teams.

Responsibilities would include:

• Build and nurture business relationships with International Carriers and local operators
• Handle the international voice business, acting as the focal point for buying and selling transit minutes, and determine the wholesale routing strategy
• Identify new leads and evaluate requests from customers, formulating proposals and solutions in line with pricing guidelines;
• Promoting services portfolio product line and upselling to existing customers
• Negotiate offers and sale closure and assisting with the provisioning and commissioning of services
• Provide service orders and hand-over documents to the customer, and create and update records in the billing system
• Carry out studies, analyses and cost calculations with the aim of minimizing the cost of products and services
• Vetting of payment statements and reconciliation of billing with service changes
• Ensuring that service providers’ SLAs are being met and raising claims for compensation in case of default

Education & Experience:

•  Have 3 years’ experience with buying and selling voice traffic 
•  Have demonstrated knowledge of numbering, destination lists, origin based pricing, call routing, and setting up contracts
• Have 3 years’ experience with a CRM package and ability to create and manage leads, opportunities, products, price books and marketing campaigns
• Hold good experience with CDR processing, wholesale mediation, rating and billing of voice traffic and demonstrated ability to resolve billing disputes
• A number of years’ experience in telecommunications or related ICT field is an asset
• Advanced knowledge of Microsoft Excel and demonstrated the ability to produce reports and dashboards.

Desired Skills:

• Excellent attention to detail
• The ability to break down complex ideas into a simple process
• Ability to work under pressure in a rapidly changing, high-growth environment.
• Ability to work both independently and in a team environment
• Strong interpersonal and communication skills in English

About the company:

The company recruiting for the vacancy of Wholesale Specialist is with an established Technology company based in Malta.