VIP Account Representative (Native French) - Sales & Business Development jobs in Malta - February 2023
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VIP Account Representative (Native French)

Tech4s Group , Any

Expires in 4 days (13 Feb 2023)


Tech4sGroup in Malta is currently looking to recruit a VIP Account Representative (Native French) to join their team on a full-time basis.

Job Role:
Tech4sGroup is a fast-growing and innovative service provider with Headquarters in Cyprus and a representative office in Malta. Our goal is to provide tech-oriented and high-quality services enabling our client’s growth and success.
Our team consists of IT, Marketing, eCommerce & other high-caliber professionals with experience in different industries.

Due to continuous growth, we are seeking to hire a French - VIP Account Representative to be fully accountable for the top-value customer segments establishing a good and long-lasting relationship with them with a focus on increasing customer loyalty through exclusive Events and customized offers.

Responsibilities:

  • Build strong relationships with valuable customers and provide superb service tailored to them
  • As part of your proactive daily routine, you will be carrying out the daily review, overall monitoring as well as individual VIP performance and ensuring that bonuses, physical gifts, and hospitality rewards are offered in accordance with business requirements
  • Handle customers’ day-to-day queries and complaints, via phone, chat, and emails, including out of hours, when necessary, to provide the VIP with personal and ‘competition beating’ service
  • Ensure that promotions are consistent, timely, attractive, cost-effective, relevant and aligned with other areas of the business
  • Finding the cause as well as the appropriate course of action in order to reactivate churned accounts
  • Working towards the VIP team targets.


Requirements:

  • Contribute new ideas on how to improve the existing VIP processes and how to adapt or optimize our business targets
  • Constantly working on improving your product knowledge in order to be able to communicate all industry updates to our VIP clients.
  • 6 months of previous hands-on experience in Customer Service and/or Account Management in the online sector 
  • Native French & English speaker, both oral and written
  • Good knowledge of Microsoft Excel
  • Very personable, sociable and enjoy talking to people from all walks of life
  • Great organization, relationship-building, planning, and prioritization skills, with strong attention to detail
  • Analytical mind and ability to manage promotional risk
  • Self-starter with a positive, can-do attitude and good problem-solving skills
  • Commitment to providing world-class service to valuable customers
  • Available to work shifts & weekends
  • Able to travel abroad whenever needed to host events and meet VIP customers.


Benefits:

  • Breakfast items daily
  • Free Lunch 3 times/week
  • Group Medical Plan 
  • Annual Bonus based on Performance
  • Personal Development allowance
  • Referral Bonus Scheme
  • Relocation allowance to Cyprus or Malta
  • Quarterly Group events
  • Friday Drinks
  • Free Transportation.


*All applications are maintained in strict confidence. Due to the high volume of CVs received only successful candidates will be contacted.

Tech4s Group:
Tech4S Group is a fast-growing and innovative service provider established in Limassol with international exposure. Our goal is to provide tech-oriented and high-quality services enabling our client's growth and success. Our team consists of IT, Marketing, eCommerce & other high caliber professionals with experience in different industries.


time
Full Time
Job Type
experience
Entry (0-12 months), Intermediate (1-3 years)
Experience Level
category
Sales & Business Development
Category
industry
Information Technology
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