Service Manager (After Sales)

Within this role of a Service Manager you will be making sure of a smooth operation within this automotive workshop, dealing with clients and leading a team. Main duties will be as follows:

• Manage, plan and organize the daily work of the service garage, service reception and bodyshop
• Supervise, motivate and mentor the team by carrying performance reviews and take necessary actions to align staff with business objectives
• Handle client complaints and resolve successfully in a timely manner
• Submit regular and ad hoc reports to the general manager on the performance of the department or section in a timely manner
• Recommend business plan and adhere to approved budgets of the department
• Travel when necessary to attend conferences, training and seminars to enhance the company's relationship with its suppliers