Sales Manager Corporate - Sales & Business Development jobs in Malta - June 2024
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Sales Manager Corporate

Meliá Hotels International , Central Malta

Published on 10 Jun 2024

Expires in 23 days (10 Jul 2024)

Job Summary: As Sales Manager Corporate you will be Responsible for growing the customer base of the assigned segment/s and a defined set of accounts for the Hotels in the area. Attract, develop and retain B2B accounts and carry out the actions defined in the sales action plan to achieve and exceed the quantitative and qualitative objectives in the hotels Business Plans.

Duties & Responsibilities:

  • Assists the DOS in the preparation of budgets for the assigned segment and/or markets and sectors and in the preparation of the hotel Business Plans.
  • Monitors and reports the achievement of objectives with the accounts/areas/segments under their direct responsibility coordinating the monitoring of the latter with the Sales Managers of each segment.
  • Implements the actions defined in the sales action plan to achieve and exceed the quantitative and qualitative objectives for the segment, geographic area or sectors assigned to their portfolio.
  • Coordinates and ensures the inclusion of the hotel in action plans for the different segments by Sales Offices Account Managers or Sales Development teams, depending on the needs of the hotel.
  • Preparation of the reports required by the DOS for the Business Review.
  • Supports DOS with weekly projections for account portfolio and wider segment under their responsibility in conjunction with the Sales Managers.
  • Attracts, develops and manage local/domestic accounts not assigned to Account Managers of Sales Offices. Promotes hotel to local accounts along with global MHI programmes and tools such as MeliaPro Rewards, TravelLabs, etc.
  • Closes commercial agreements (Dynamic, Fixed Negotiated, etc) with target companies and negotiates with newly acquired agency groups along with their drafting, signature and upload to the relevant internal platform.
  • Based on the assigned segment/s, prepares and completes BT RFPs, incoming agencies contracts, etc., and negotiates directly with the account. Prepares the Business Case required to attract new accounts.
  • Achieve New Business Target based on segment/s Account production
  • Account Manages small to medium size Accounts.
  • Point of contact for any incidents with their accounts and responsible for their resolution.
  • To acknowledge full information about GDS’S channels of production in order to help and inform our clients accordingly.
  • Awareness of the competition in the area, their products, prices, strengths and weaknesses, incorporating this into his/her sales pitch.
  • Coordinates with the Group Desk and through the Cross-selling programme any meeting or group request their accounts or commercial visits may generate for other MHI hotels (other commercial areas/regions).
  • Participates in the execution of the Preopening Action Plan for the hotel.
  • Ensures visibility of specific campaigns with accounts/segments under their responsibility and ensure their correct distribution.
  • Maintains a constant communication with MHI Sales Offices and Sales Development teams to align efforts and actions when approaching the market to capture new accounts or business opportunities.
  • Detects and communicates to Sales Development any opportunity for other hotels/countries within MHI to ensure the account approached has a global support and agreements based on potential for MHI.
  • Communicates any signed agreement and coordinates with the departments involved.
  • Promotes and develops virtual sales activities for the hotel in the area to reach a greater number of customers in a more efficient and dynamic way within the MeliaPro TravelLabs environment.
  • Reports all activities in the CRM of MHI to keep updated database of all accounts, actions and activities.
  • Coordinates and attends fam trips in hotels in the area.
  • Plans and implements site inspections of all types and for all segments in the hotel.
  • Attends those site inspections in the hotel as per indications of the DOS
  • Reports to the Director of Sales any inspections in which they should also take part and assess the appropriateness of attendance by the Sales or Operations Directors. 
  • Be knowledgeable of the Brand philosophy and comply with the standards, operational and identity manuals that apply to their department.
  • Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.
  • Deal with customer incidents, communicating the actions taken to the person in charge. Escalate the incident to the person in charge if a solution cannot be found.
  • Be knowledgeable of the Voice of the Customer goals and to execute the necessary actions to achieve them.
  • Support their manager with the Sensory Architecture established for their areas.
  • Be knowledgeable and promote the hotel’s services and facilities as well as the entertainment programme, experiences and events.
  • Ensure metering of energy and/or water consumption for charging to the lessee (if applicable).
  • Give visibility to sustainable attributes in the customer relationship (under the instructions of the marketing & branding department).
  • Ensure sustainability communication under criteria of truthfulness, rigour and coherence.
  • Be knowledgeable of the hotel’s evacuation plan.


What are we looking for?

The ideal candidate must have:

  • University Degree in Tourism, Business.
  • two to fours years of experience in Sales, preferably in a 5-star hospitality setting.
  • Strong organizational, selling and negotiating skills. Must have a results-driven approach to achieving tasks and objectives.
  • Must be a team player and have good verbal and written communication skills in both English and Maltese.
  • Knowledge of Opera will be highly regarded.

Full Time
Job Type
Experienced (3 years +)
Experience Level
Sales & Business Development
Hotels, Restaurants & Catering

After Sales Representative

Promoters - Spanish and English Speaking

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