Sales Manager

Job Description
St Hotels in Malta is currently looking to recruit a Sales Manager to join their team on a full-time basis. 

Job Role:
As the Sales manager, you are responsible to develop and foster business through proactive direct sales, marketing, telemarketing, direct mail, appointment calls, and show rounds of the hotels forming part of ST Hotels and developing strategic action plans to drive measurable, incremental sales revenue. You will identify areas of opportunity in performance and recommend tools and sales training to optimize the performance of the sales and reservations team. Additionally, work with individual hotel teams to identify skill development areas and properly deploy sales and marketing resources.

Responsabilities:

• Directly responsible for corporate sales for the hotels
• A clear understanding of the hotel’s business strategies and set goals and action plans to meet such goals
• Update action plans and financial objectives quarterly
• Identify new markets and business opportunities to increase sales
• Represent ST Hotels in various events and exhibitions
• Conducts daily sales calls and arranges site inspection trips to hotels by corporate clients
• Able to provide quick and timely responses, immediate communication to the properties, and develop professional long-term business relationships
• Provides the highest quality of service to the customer at all times
• Participates in sales calls with members of the sales team to acquire new business and/or close ongoing business
• Executes and supports the operational aspects of business booked (e.g. CVGR, generating proposal, Corporate Rate Application letter, writing contract, customer correspondence)
• Able to support hotels’ service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience
• Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels
• Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals
• Assess additional training needs based on data gathered and interaction with the sales team from property visits
• Attending all department and hotel meetings as necessary
• Targeting key accounts potential for the company.

ST Hotels Ltd:
ST Hotels is a collection of Hotels & Apartments that have been founded in Malta by ST Hotels Ltd. All ST Hotels are prestigiously located in Sliema Malta and offer great accommodation at reasonable prices. We like to treat and look after guests as if we were welcoming them back home. We also support and positively encourage one another so that our hotel teams enjoy their work in an inspired yet warmly-spirited fashion. As a hotel business, we focus on giving honest, discreet service.  We see ourselves as leading craftsmen in the world of hospitality, valuing authenticity, passion, precision and understanding in all we do.