Rental Sales Agent

One of our clients, a leader in the Automotive industry in Malta is looking to recruit a Rental Sales Agent to join their team on a full-time basis.

Responsibilities:

• Ensure the optimal rental experience by maximizing sales and service opportunities for every customer;
• Prepare the rental agreement while advising on and up selling vehicles and optional extras to the customer according to their needs;
• Provide excellent customer service in all customer contact situations;
• Meet all sales and service standards;
• Complete administrative tasks including daily lists to assist the branch;
• Communicate via telephone and email in a friendly and helpful manner;
• Assist branch with returning and turnaround of vehicles as needed;
• Ask about customer experience, recording feedback to improve the future rental experience;
• Discreetly check incoming vehicles and direct customer to counter for completion of rental;
• Keep lot organized for ease of access and traffic flow.

Requirements:

• Minimum of O Level education;
• 1+ year/s customer service or sales experience;
• Have a valid driver's license with a clean driving record;
• Basic computer navigation skills and knowledge of Microsoft Office applications;
• Experience meeting sales quotas or working in highly commissioned positions preferred;
• Ability to follow defined service and sales processes;
• Strong verbal and written communication skills in English. Other languages would be an asset;
• Ability to manage stressful or unusual situations to maintain good customer service;
• Ability to work 40 hours per week including day and/or evening hours.

Skills:

• Excellent customer and interpersonal skills;
• Meticulous with a keen eye for detail;
• Work independently and also as part of a team;
• Strong organizational skills and the ability to multi-task.