Branch Manager

Melita Ltd in Malta is looking to recruit a Branch Manager to join their team on a full-time basis. 

Are you passionate about dealing with people and motivated to go the extra mile to enhance the customer experience and extend our sales reach? If you answered YES, then this is the right opportunity for you!

We are looking for a highly motivated, sales-oriented, and customer-centric individual to join our dynamic team and fast-paced work environment within Retail.

Job Role: 
The selected candidate will be responsible for leading & coaching their team to reach sales targets and customer experience objectives/KPIs while ensuring that the outlet delivers a seamless customer experience. In addition, the successful applicant will also oversee and coordinate all operational aspects of the outlet while implementing strategies to improve the branch's overall performance in line with the objectives.

Job requirements:

• Have a strong understanding of revenue streams and be a target-oriented individual who strives to achieve sales targets and customer experience KPIs
• Able to work effectively with Microsoft Office products (i.e. MS Excel & MS Word)
• Able to take ownership of customer issues and provide effective resolutions to resolve customer grievances
• Have good decision-making skills and the ability to evaluate situations, make logical conclusions, and derive solutions to any problems.
• Have excellent team player traits and keen on inspiring others by own behaviour and leading by example
• Derive satisfaction from dealing with customers and resolving issues to their satisfaction
• Possess good organisational and time management skills while being able to work under time constraints to meet deadlines
• Have good people skills, a proactive approach to solving problems, and determination to achieve results
• Have a creative thinking ability to implement change and innovation
• Having technical knowledge and troubleshooting skills of mobile handsets will be considered an asset
• Have strong negotiation abilities and excellent verbal/written communication skills
• Be able to work flexible hours according to the outlet demands
• Be an excellent team player and able to work well with others to achieve common objectives.

At Melita we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We always aim to recruit the person who is most suited to the job and welcome people of all backgrounds. We particularly encourage applications from women, people with disabilities and other diverse backgrounds, as we want our company to be more representative. We’re happy to discuss flexible working, however there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to.

Melita has held the Equality Mark from the National Commission for the Promotion of Equality since 2010, and in 2021 was one of the first organisations in Malta to be awarded the HR Quality Mark by The Foundation for Human Resources.

Melita Ltd:
At Melita, we help people stay connected with the most technologically advanced telecommunication services around. We started back in 1992, and today we set the standard for digital technologies in Malta, providing services to more than 75% of Maltese households and an ever-growing number of businesses. As our name suggests, we’re rooted in Malta, but with international shareholders and operations in Italy and Germany, we have an outlook that goes beyond Maltese shores, an outlook that’s reflected in our culture and our team.