After Sales Service Manager

AFS Ltd

Published on 25 Apr 2025

Expires in 4 days (25 May 2025)

Job Description

Established 70 years ago, AFS Ltd. is a market leader in delivering a solution-oriented approach to water handling products and services, including pumps, pipe systems, water storage and wastewater handling. We are now looking to grow our team with an After Sales Service Manager. A key player who will ensure that our clients continue receiving unparalleled service long after the sale is complete.

What We Offer:

Continuous Learning & Development – We believe every day is a chance to grow, and we support your professional journey with on-the-job training.

Competitive Remuneration – Our people are our ambassadors. We offer a package that reflects the value you bring.

Top Brand Collaboration – Work with industry-leading brands and cutting-edge products.

Your Role:

You will lead our after-sales, service, and parts division, ensuring a seamless and high-quality customer experience. You will be responsible for managing technicians, optimising service delivery, maintaining customer satisfaction, and driving department profitability.

Key Responsibilities:

Oversee all after-sales service, repairs, maintenance, and parts operations.
Develop and execute strategies for aftermarket growth and profitability.
Manage key customer accounts, service scheduling, and handle escalated issues.
Lead and mentor the technical team to maximise efficiency and potential.
Maintain inventory and conduct stock control.
Set and review pricing strategies for parts and labour.
Support sales through service-based promotions and insights.
Create and monitor performance reports and forecasts.

Qualifications & Skills:

A Technical Diploma (or higher)
Proven leadership skills in a technical service or aftermarket environment.
Strong customer service focus with problem-solving capabilities.
Experience in inventory and budget management is an asset.
Excellent communication, coaching, and mentoring skills.
A flair for resolving issues in a timely and profitable manner
Fluent in both Maltese and English.

About Us
AFS Ltd:
AFS Ltd is a family run company employing a staff of dedicated people driven to offer a professional value-added service to the domestic and commercial sector in various fields. The brainchild of the late Mr.Carmel Attard over 60 years ago AFS Ltd. has evolved from a humble beginning into a multi-faceted organization driven to offer various Hydro solutions hence our motto “We know Water”. The early years were focused on the needs of the agricultural sector dealing mainly in the supply of various types of Water pumps, fertilizers, Irrigation pipework and accessories. Advances in irrigation technology led AFS to tap into the design and installation of medium to large scale irrigation installations often pioneering innovative solutions. The economic boom of the early 90s prompted by the construction industry brought about the next evolution which saw AFS Ltd venturing into the Mechanical Building Services sector supplies. An ever-growing inventory sees AFS Ltd. supplying such items as;