After Sales Manager

We are a leading yacht sales and brokerage office in Malta, specialising in market-leading sailing yacht brands and offering premium aftersales service. We are looking for a skilled and customer-focused Aftersales Coordinator to join our team. In this role, you will be responsible for ensuring that our customers receive an unparalleled level of service post-sale, addressing their inquiries, managing warranty claims, and coordinating technical support. This position is full-time and based in our office located in Ta’ Xbiex.

Responsibilities:

• Customer Support: Promptly address inquiries and resolve issues, providing operational and maintenance guidance.
• Warranty and Service Management: Administer warranty claims and service agreements, collaborating with technical teams and suppliers while maintaining accurate records.
• Technical Support and Training: Offer technical assistance and conduct training sessions on yacht operation and maintenance.
• Inventory Management: Manage spare parts inventory, ensuring timely ordering and coordination with suppliers for quality sourcing.
• Quality Assurance: Perform regular inspections to uphold quality standards, implementing improvements based on feedback.
• Billing Assistance: Support billing processes related to parts, services, and yacht care.
• Communication and Reporting: Facilitate open communication with stakeholders and provide management with performance and satisfaction reports.
• Customer Relationship Management: Foster strong customer relationships to promote repeat business and referrals.
• Expense Monitoring: Track expenses to ensure profitability and cost-effectiveness.

Requirements:

• Proven experience in a customer service or aftersales role, preferably in the maritime or yachting industry.
• Strong technical knowledge of yacht systems and equipment.
• Excellent communication and interpersonal skills.
• Good organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Proficient in Microsoft Office Suite and CRM software.
• A passion for sailing and enthusiasm for delivering exceptional customer service.

We offer a competitive salary package, a dynamic work environment, and opportunities for growth and career development. If you are passionate about sailing yachts and have the required qualifications and experience, we encourage you to apply for this exciting opportunity.

To apply, please submit your CV and cover letter outlining your experience and qualifications by clicking on the "Apply Now" button.