IT Service Delivery Manager

Our client, leading in Microsoft software implementations, is on the lookout for an experienced Project Manager- Support Operations who is experienced in running support operations to join their growing team.

Your Duties:

• Provides analysis, feedback and actions based on trends, root cause analysis and other reports;

• To build services relationships with clients;

• To ensure effective management and process controls are in place, and escalation is effective where necessary;

• To act as a point of contact and escalation for service delivery queries and incident management on nominated accounts.

• Problem and Incident management;

• Reviews and analyses day-to-day operations to ensure SLA commitments are met;

• Produces regular management reports for clients and attends review meetings;

• To ensure that an excellent service is being consistently delivered, and the customer consistently receives, the contracted service and support;

• Problem-solving skills;
• 3+ years’ experience working within Project Management;
• An ITIL certification will be considered an asset;
• Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities;
• People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels;
• Feel comfortable using Microsoft Dynamics 365 (D365).
• A strong client focus with the ability to operate at all contact levels including senior manager/director level
• A Project Management certification is an asset;

• Graduate-level education in Computer Science or a relevant field, formal training and/or certification on related technologies is highly valued.

• Business travel allowances;
• Medical insurance for you and your family.