IT Service Delivery Manager - Project Management jobs in Malta - October 2022
By using this site, you consent to the use of cookies to improve your user experience through analytics and personalised marketing efforts.
IT Service Delivery Manager
Konnekt Konnekt

Expires in 20 days (28 Oct 2022)


Our client, leading in Microsoft software implementations, is on the lookout for an experienced Project Manager- Support Operations who is experienced in running support operations to join their growing team.

Your Duties:

  • Provides analysis, feedback and actions based on trends, root cause analysis and other reports;

  • To build services relationships with clients;

  • To ensure effective management and process controls are in place, and escalation is effective where necessary;

  • To act as a point of contact and escalation for service delivery queries and incident management on nominated accounts.

  • Problem and Incident management;

  • Reviews and analyses day-to-day operations to ensure SLA commitments are met;

  • Produces regular management reports for clients and attends review meetings;

  • To ensure that an excellent service is being consistently delivered, and the customer consistently receives, the contracted service and support;

Skill-sets and Requirements
  • Problem-solving skills;
  • 3+ years’ experience working within Project Management;
  • An ITIL certification will be considered an asset;
  • Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities;
  • People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels;
  • Feel comfortable using Microsoft Dynamics 365 (D365).
  • A strong client focus with the ability to operate at all contact levels including senior manager/director level
  • A Project Management certification is an asset;
Education & Experience
  • Graduate-level education in Computer Science or a relevant field, formal training and/or certification on related technologies is highly valued.
Benefits
  • Business travel allowances;
  • Medical insurance for you and your family.

salary
€60,000 / year
Salary
experience
Experienced (3 years +)
Experience Level
time
Full Time
Job Type


Construction Project Manager


HVAC Project Manager

Send me Similar Jobs