Shop Supervisor - Operations jobs in Malta - March 2024
By using this site, you consent to the use of cookies to improve your user experience through analytics and personalised marketing efforts.

Shop Supervisor

The Convenience Shop , Any

Published on 14 Oct 2021

Expired on 13 Nov 2021


The Convenience Shop in Malta is looking to recruit a Shop Supervisor to join their team on a full-time basis. As a Shop Supervisor, the employee assists the Territory Manager in a variety of tasks to ensure the smooth running of the shop. A Shop Supervisor should lead by example at all times in order to maintain a high standard of operation at all times.

The Shop Supervisor duties include the following:
Customer Care:
  • Greeting customers as soon as they enter the shop;
  • Providing excellent customer care to our customers;
  • Assisting customers in any queries they might have;
  • Making sure that all cashiers and stackers are greeting customers, providing excellent customer care, and assisting customers in any queries they have;
  • Handle and follow up professionally on any customer complaints that may occur.
Category Management:
  • Taking part in the process of category management implementation;
  • Making sure that orders of stock to be delisted are stopped as soon the team is informed that an item is to be delisted;
  • Ordering of new items that are to be added to stock lists according to the Category Management list in preparation for the category management process;
  • Making sure that the shop is stocked according to planograms and making sure to inform respective parties whenever a change needs to be done.
Product Display and Stores:
  • All shelves must be stocked according to category management;
  • Following of FIFO system;
  • Checking deliveries against invoices whilst making sure that all items received are according to the actual order placed;
  • Matching the total amount on the PDA against the total amount on the invoice;
  • Continuous updating of prices in order to make sure that each product is labelled with the correct price. Daily action on the price changing report received;
  • Monitor stocks and take an active part in the stock-taking process;
  • Assist the Territory Manager in carrying out weekly counts of the dailies (bread & milk) as well as stock counts by category on a weekly basis so that a full count will be performed quarterly;
  • Maintaining stores in a clean and tidy manner;
  • Make sure to maintain the correct stock levels in order to have products available at all times whilst maintaining very low stock returns;
  • Scanning of returns by PDA and following up that returns are collected within the fortnight.
Reports:
  • Compiling of periodic reports such as wastages, electricity reading, and return sheets where applicable;
  • Filing of weekly invoices, end of Sales, statements, credit notes, etc in the designated archiving box;
  • Preparing reports that might be requested from time to time.
Employees:
  • Coaching and training employees to be proficient in all areas;
  • Making sure that the team is working in an efficient and effective manner;
  • Motivate, help & encourage the outlet team to better their performance;
  • Motivate the team to increase the number of receipts and average spent;
  • Update the Territory Manager with any requests or queries that the team might have.
Procedures and Policies:
  • Following and making sure that all Health and Safety regulations are adhered to at all times in all areas;
  • Updating of all documentation including temperature sheets, cleaning schedules, and hand washing log sheet;
  • Following and guiding the team on company standards and procedures;
  • Adhering to whilst making sure everyone is following the grooming policy etc.
Cash Reconciliation:
  • Daily tallying of cashiers’ totals collected against sales;
  • Prepare bank deposits twice a week.
Others:
  • Being proficient in the Cashier and Stacker duties in order to be able to coach and replace whenever required;
  • Assist the Territory Manager in compiling the weekly roster;
  • The cash desks and walkways are to be kept clear at all times;
  • Other duties that might be requested from time to time.


time
Full Time
Job Type
experience
Intermediate (1-3 years), Experienced (3 years +)
Experience Level
category
Operations
Category
industry
Retail
Industry


Senior Cost Manager

Send me Similar Jobs