Rostering Agent (Maltese Speaking) - Operations jobs in Malta - February 2023
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Rostering Agent (Maltese Speaking)

Centrecom Limited , North of Malta


Centrecom Limited in Malta is currently looking for a Rostering Agent to join their team on a full-time basis.

Job Role: 
A new opportunity has arisen to work as a Rostering Agent for one of our clients. This is a fast-paced role which is the key point of contact for the employees. To provide a range of timely and accurate rostering services for our clients with an employee base in excess of 500 individuals. The purpose of a rostering agent is to ensure the efficient and effective deployment of resources on the different tasks within the same entity, to achieve the required staffing levels in line with the client's expectations.

Responsibilities:

  • Manage the roster templates for various tasks by issuing daily and 2-week rosters as well as manage shift replacements on a daily basis
  • Ensure that individuals are rostered in a way allowing for rest periods between shifts in line with legislation
  • Respond to and appropriately manage employee queries with regard to their rosters
  • Process annual leave requests
  • Maintain regular contact with the individual coordinating the tasks to get an indication of the staff required for each job type
  • Populate pay sheets required for payroll processing
  • Report to appropriate parties and communicates recommendations and actions to key stakeholders
  • Carry out other administrative tasks as required
  • Any other tasks as assigned by management from time to time.


Requirements:

  • 2-3 years of experience in a rostering role within a large organisation
  • Knowledge of the Maltese language is essential
  • Well-versed with Microsoft tools, particularly MS Excel
  • Excellent written and verbal communication skills
  • Ability to discuss and resolve problems with other members of the team
  • Team contributor with the ability to share workload responsibility and collaborate with others
  • Strong organisational skills as well as a high degree of attention to detail
  • Highly developed inputting skills
  • Negotiation skills.


Centrecom:
Centrecom has over a 30-years history of service of excellence in various industries. Our strengths encompass IT infrastructures, voice technology, call centre operations, back-office services, and specific aviation industry applications such as reservations, ticketing, refunds, customer support, baggage services, loyalty programmes, crisis management, complaint management, medical coordination and flight disruption management. We are a dynamic and innovative company, and we seek candidates who have the same spirit. You will be joining a company that values its employees and invests in their careers. You will work with a team of professionals who are available to help you navigate and grow.


time
Full Time
Job Type
experience
Intermediate (1-3 years), Experienced (3 years +)
Experience Level
category
Operations
Category
industry
Business Support Services
Industry

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